[Remote/WFM] Associate Operations Engineer- 3rd Shift at Burwood
Your next great career move starts here. We're looking for a Associate Operations Engineer- 3rd Shift! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary. Â Â This a Full Remote job, the offer is available from: United States, Illinois (USA)
Company Description...
Who We Are
Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Oak Brook, IL, we've grown to be a 200+ employee firm with team members spread from Southern California to North Carolina.
Burwood fosters an employee ownership culture that applauds both teamwork and personal growth. WeÂve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are.
Job Description
Third Shift Hours: 11 pm - 8 am cst
What YouÂll Do
This role will also give you the opportunity to get hands on with the latest infrastructure and cloud technologies, including Unified Communications, LAN/WAN, Cloud, security, wireless, and more. The Burwood Managed Services (BMS) Operations Team is constantly raising the bar for great customer support and service and we pride ourselves in hiring people who share the same passion for outstanding customer service.
Your day-to-day responsibilities will include:
 Directly answering customer inquiries by phone, email, or ticket
 Working directly with customers to resolve issues relating to most common infrastructure technologies, including Network (WAN, LAN, Wireless), Unified Communications (UC) suite, Microsoft, Citrix, etc.
 Monitoring and responding to active events in an urgent matter
 Ensuring tickets are addressed and brought to resolution within specified SLAs
 Writing knowledge base and runbook articles for the BMS Operations team and our customers
 Providing feedback on operations process for continuous improvement
In addition to the day-to-day responsibilities, you will have the chance to participate in planning, designing, and engineering services to implement changes to client infrastructure to better and more quickly resolve technical issues.
Qualifications
Who You Are
 You enjoy the challenge of problem solving in a technical environment
 You have a passion for customer service and doing the right thing for the customer at all times
 You have advanced customer service skills/soft skills and experience in handling customer relations
 You maintain a professional demeanor and have excellent communication skills whether that be in-person, over-the-phone or e-mail.
 You pay strict attention to detail in all that you do to ensure minimal risk to the environment.
 You enjoy working flexible hours, working when it is necessary and taking the time off you need to ensure youÂre always at the top of your game.
 You take responsibility and are accountable for your work.
 You love to be part of something bigger than you and work to see the team succeed above all.Â
 You are motivated to learn and grow in your career and can adapt to change or business needs
 The Tech Stuff
 One industry accepted associate level certification such as Network+ or CCNA or comparable experience or ability to obtain certification within 6 months of hire.
 Basic level networking, including subnetting, basic routing protocols, & LAN, WiFi
 Basic understanding of security and the roles that it plays in an organization
 Basic understanding of data center technologies and virtualization
 Able to perform basic Windows & Linux Server administrative tasks
 Conversational knowledge of other data center technologies such as Citrix, Load Balancers, etc.
 Direct experience working in IT Service Management, Managed Service Provider, or ISP
Additional Information
The PERKS
If you ask any of our employees here at Burwood Âwhat we loveÂ, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:
 Flexible work-from-home policy
 Generous vacation policy
 401(k) and Roth 401(k) savings plan, complete with a company match
 Health, dental and vision insurance
 Life and accident insurance
 Short and Long-Term Disability coverage
 Mental wellness programs
 Flexible spending accounts for pre-tax healthcare and transit/parking expenses
 Learning opportunities in support of career development
 Access to financial planning expertise
Compensation packages at Burwood Group are based on various factors unique to each candidate including work location, skillset, experience, qualifications, and other job-related reasons. ?
The estimated salary range for this role is ($60,000-$75,000). This role may also be eligible for incentive compensation based on individual and/or company performance. Sales roles have an additional opportunity to earn substantial variable compensation tied to quota achievement.
Our Commitment to Diversity & Inclusion
We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.
Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.
This offer from \"Burwood Group\" has been enriched by Jobgether.com and got a NaN% flex score Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now
Company Description...
Who We Are
Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Oak Brook, IL, we've grown to be a 200+ employee firm with team members spread from Southern California to North Carolina.
Burwood fosters an employee ownership culture that applauds both teamwork and personal growth. WeÂve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are.
Job Description
Third Shift Hours: 11 pm - 8 am cst
What YouÂll Do
This role will also give you the opportunity to get hands on with the latest infrastructure and cloud technologies, including Unified Communications, LAN/WAN, Cloud, security, wireless, and more. The Burwood Managed Services (BMS) Operations Team is constantly raising the bar for great customer support and service and we pride ourselves in hiring people who share the same passion for outstanding customer service.
Your day-to-day responsibilities will include:
 Directly answering customer inquiries by phone, email, or ticket
 Working directly with customers to resolve issues relating to most common infrastructure technologies, including Network (WAN, LAN, Wireless), Unified Communications (UC) suite, Microsoft, Citrix, etc.
 Monitoring and responding to active events in an urgent matter
 Ensuring tickets are addressed and brought to resolution within specified SLAs
 Writing knowledge base and runbook articles for the BMS Operations team and our customers
 Providing feedback on operations process for continuous improvement
In addition to the day-to-day responsibilities, you will have the chance to participate in planning, designing, and engineering services to implement changes to client infrastructure to better and more quickly resolve technical issues.
Qualifications
Who You Are
 You enjoy the challenge of problem solving in a technical environment
 You have a passion for customer service and doing the right thing for the customer at all times
 You have advanced customer service skills/soft skills and experience in handling customer relations
 You maintain a professional demeanor and have excellent communication skills whether that be in-person, over-the-phone or e-mail.
 You pay strict attention to detail in all that you do to ensure minimal risk to the environment.
 You enjoy working flexible hours, working when it is necessary and taking the time off you need to ensure youÂre always at the top of your game.
 You take responsibility and are accountable for your work.
 You love to be part of something bigger than you and work to see the team succeed above all.Â
 You are motivated to learn and grow in your career and can adapt to change or business needs
 The Tech Stuff
 One industry accepted associate level certification such as Network+ or CCNA or comparable experience or ability to obtain certification within 6 months of hire.
 Basic level networking, including subnetting, basic routing protocols, & LAN, WiFi
 Basic understanding of security and the roles that it plays in an organization
 Basic understanding of data center technologies and virtualization
 Able to perform basic Windows & Linux Server administrative tasks
 Conversational knowledge of other data center technologies such as Citrix, Load Balancers, etc.
 Direct experience working in IT Service Management, Managed Service Provider, or ISP
Additional Information
The PERKS
If you ask any of our employees here at Burwood Âwhat we loveÂ, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:
 Flexible work-from-home policy
 Generous vacation policy
 401(k) and Roth 401(k) savings plan, complete with a company match
 Health, dental and vision insurance
 Life and accident insurance
 Short and Long-Term Disability coverage
 Mental wellness programs
 Flexible spending accounts for pre-tax healthcare and transit/parking expenses
 Learning opportunities in support of career development
 Access to financial planning expertise
Compensation packages at Burwood Group are based on various factors unique to each candidate including work location, skillset, experience, qualifications, and other job-related reasons. ?
The estimated salary range for this role is ($60,000-$75,000). This role may also be eligible for incentive compensation based on individual and/or company performance. Sales roles have an additional opportunity to earn substantial variable compensation tied to quota achievement.
Our Commitment to Diversity & Inclusion
We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.
Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.
This offer from \"Burwood Group\" has been enriched by Jobgether.com and got a NaN% flex score Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now