[Remote] Yard Advisor

Note: The job is a remote job and is open to candidates in USA. Sunday is a company focused on lawn and garden care, seeking Yard Advisors with a passion for customer service. The role involves assisting customers with lawn care inquiries and ensuring high levels of satisfaction through effective communication. Responsibilities Providing a high level of customer satisfaction by focusing on the timely resolution of issues and professional communication Learning the Sunday product, including lawn and turf science, in order to speak at a high level to our customers about not only our products but the science behind them Answering questions pertaining to lawn care plans, services, products, and lawn care advice to resolve any customer concerns Answering phone calls, responding to emails, and responding to SMS texts in order to resolve customer issues in a timely fashion Providing 5-star services to our customers to grow customer satisfaction and ultimately drive repeat purchases for Sunday Effectively communicating work status and customer issues to teammates and managers by sharing best practices, identifying issues and resolutions, and appropriately elevating any concerns Skills Knowledgeable in lawns and gardens Previous customer service experience, ideally with phone/email experience Exceptional written and verbal communication skills Customer-centric mindset with willingness to continually listen and learn Strong interpersonal skills, including flexibility, positivity, and relatability Understanding of time sensitivity for issue escalation Thrives under pressure; you are able to keep up with the ambiguous, fast-paced environment of Sunday Understands and fosters an environment of teamwork and collaboration Exhibits Sunday core Values: Curiosity, Passion, Courageousness, Drive, Humility, and Empathy Benefits Remote Flexible schedule Company Overview Sunday is a subscription lawn care service that provides environmentally responsible lawn care solutions and products. It was founded in 2018, and is headquartered in Boulder, Colorado, USA, with a workforce of 51-200 employees. Its website is