[Remote] Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Partnership Servicing

Note: The job is a remote job and is open to candidates in USA. Capital One is a financial services company focused on changing banking for good. The Senior Customer Service Coordinator role involves providing exceptional customer service, advocating for customers, and resolving issues while ensuring compliance and regulatory adherence. Responsibilities • Advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements • Handle complaints and/or escalated situations • Investigate customer concerns, help create and implement process improvements and report trending customer issues • Support other customer service advocates, guiding them to the right path to solve customer concerns and provide in-the-moment feedback Skills • High school diploma, GED or equivalent certification • At least 3 years of customer service or call center experience • At least 1 year of Google Suite or Microsoft Office experience • Fluent in Spanish and English • Demonstrate the ability and willingness to learn • Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change • Demonstrate a strong customer focus that is rooted in empathy • Communicate effectively with peers, management and customers, using appropriate methods of communication for role • Exercise good judgment and independent decision-making skills • Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs • Demonstrate exceptional listening, questioning, call control and de-escalation techniques • Be proactive, have effective time management and organizational skills • Display dependability with a solid attendance record • Complete a Language Assessment • At least 4 years of customer service or call center experience • At least 1 year experience working in the financial industry Benefits • Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support. • Secure your present and plan for your future with a 401K and Stock Purchase Plan. • Flexible schedule options, paid time off, paid training and development, tuition reimbursement and even backup childcare. Company Overview • Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is Apply tot his job