[Remote] Website Account Manager

Note: The job is a remote job and is open to candidates in USA. Saffire, LLC is a premium service provider of ticketing, websites, branding, and more, serving various industries. They are seeking a Website Account Manager I to lead client onboarding and support, ensuring successful website launches and ongoing client satisfaction. Responsibilities Lead new clients from project kick-off through site launch. This may be a ticket portal or a full website, so the needs vary from project to project. This position acts as both a coach (teaching clients how to use the software) and as a cheerleader (keeping clients encouraged and on track) Guide new clients through website layout & design decisions, including gathering branding requirements, providing guidance on best practices for site design, and helping structure their existing content into an intuitive sitemap Guide new clients through ticket portal and ecommerce setup Hold weekly video conference meetings with clients throughout the development of their site, answering questions and demonstrating best practices for page layouts and content organization Manage timelines to ensure the project stays on track Help clients understand technical aspects of the process including domain management, search engine optimization, ADA compliance, and analytics Make retention calls to ensure we meet our clients’ needs Assist with Help Desk support lines via email, online chat, and phone. We serve as our clients’ primary resource for the life of the account Identify opportunities for clients to be even more successful with additional Saffire services, such as ecommerce, design updates, and ticketing Limited weekend support may be necessary Other duties as assigned Skills Friendly, outgoing personality who likes being on video calls and genuinely cares about our clients' success Top-notch communication skills – ability to clearly present information both verbally and written Incredibly quick learner – ability to understand our software and apply it to meet our clients' needs Tech-savvy Propensity to use the internet to “figure stuff out” quickly and on the fly Detail-oriented with an eye for catching errors Motivated, self-starter personality – ability to organize tasks and manage priorities Willingness to travel throughout North America Company Overview Saffire empowers hundreds of clients with beautiful, unique and engaging websites, and integrated SaffireTix ticketing. It was founded in 1998, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is