[Remote] Vendor Operations Spec

Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is seeking a Vendor Operations Spec to support vendor operations within an assigned business. The role involves providing day-to-day support to vendors and business partners, addressing questions, resolving issues, and recommending process improvements based on vendor performance trends. Responsibilities Answers vendor and business partner questions on systems, processes, technology, and procedures of low to medium complexity. Researches and resolves issues of a low/medium complexity Responsible for assigned contractor`s delivery of work including Quality, Timeliness, other Service Level Agreements, Inventory Management and other operational metrics Supports research and analysis of vendor metrics to recommend changes to vendor procedures and processes Provides feedback on vendor activities to support the overall health of the vendor partnership Participates in project teams and has shared accountability for project goals and outcomes. May own part of a larger project or all of a smaller one Identifies key business relationships within own organization and can provide examples of how own work impacts a positive vendor relationship Supports implementation by updating standard operating procedures Provides functional guidance to and/or mentors other team members Identify gaps, issues and/or continuous improvement opportunities of existing processes Skills Agency management system experience Bachelor's degree or equivalent experience/training and 6-12 months of relevant experience Effective communication (oral & written) skills to interact with internal partners and external vendors Moderate research, problem solving, and critical thinking skills Basic understanding of business operations Basic working knowledge of Microsoft Office products Benefits Flexible Time Off Annual Accrual - days: 15 Comprehensive benefits Workplace flexibility Professional development opportunities Opportunities provided through our Employee Resource Groups Company Overview Liberty Mutual Insurance provides a broad range of insurance products and services. It was founded in 1912, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Liberty Mutual Insurance has a track record of offering H1B sponsorships, with 7 in 2025, 14 in 2024, 5 in 2023, 8 in 2022, 12 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.