[Remote] User Operations Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting exceptional candidates with leading employers in the talent optimization industry. The User Operations Specialist plays a critical role in managing client and partner inquiries, ensuring effective communication and support workflows within a dynamic SaaS environment.ResponsibilitiesTriage client and partner inquiries across chat, email, and ticketing systemsIdentify root causes and resolve issues independently or escalate appropriatelyCollect technical and operational details before escalation to reduce back-and-forthManage cases from intake to resolution or escalation with thorough documentationAssist clients and partners in workflow navigation and best practice adoptionIdentify request patterns to improve documentation, workflows, and product usabilitySupport team efforts during high-volume periods and maintain queue healthCommunicate proactively about workload capacity and help maintain coverageSkillsStrong customer service skills with clear and empathetic communicationEffective troubleshooting and sound judgment across technical and workflow challengesCommitment to providing complete case documentation and actionable contextAdaptability and curiosity with a mindset focused on progress and continuous improvementCollaborative approach to shared support coverageExperience with tools such as Salesforce, Intercom, Slack, or ability to quickly learn new systems including AI-assisted toolsCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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