Remote Triage Nurse (RN)
Description Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections! ~ NEW Pay Rates, Same Great Career Growth! ~ • Applicants must reside in New Hampshire to be considered for this position* Who You Are: Amoskeag Health is seeking a full-time Remote Triage Registered Nurse (RN) who is skilled in clinical assessment and able to provide timely, equitable, and high-quality care as the first clinical point of contact for patients via telephone or digital platforms. You are comfortable managing a high volume of diverse patient concerns with excellent judgment and professionalism. You understand the unique challenges faced by patients in a Federally Qualified Health Center (FQHC) setting, including barriers related to language, insurance, transportation, and chronic illness. You are committed to delivering accessible, trauma-informed, and culturally competent care, ensuring patients receive appropriate guidance, education, and support through virtual channels. What You'll Do: Clinical Assessment & Telephone Triage (Remote) • Deliver timely and thorough telephone triage using evidence-based protocols. • Identify and respond to urgent symptoms, escalating to providers or directing emergency services as needed. • Determine appropriate care pathways (e.g., telehealth visit, urgent care referral, self-care advice). • Assess for and document social determinants of health that may affect follow-up or care access. • Provide trauma-informed, culturally competent care in all interactions. • Reinforce provider instructions, educate on symptoms, and promote self-management. • Document all triage interactions clearly and accurately in the Electronic Health Record (EHR)(Athena). • Provide follow-up calls to high-risk patients as directed. Remote Patient Care Coordination • Monitor and respond promptly to digital communications (e.g., internal messaging systems like Team Urgent). • Coordinate escalations and triage concerns raised by non-clinical staff in real-time. Health Promotion & Education • Integrate preventive education into every remote interaction. • Deliver age-appropriate education on chronic disease, medication use, lifestyle modifications, and vaccinations. • Promote health literacy through clear explanations of clinical concepts in understandable language. Documentation & Compliance • Ensure all clinical encounters are fully documented in the EHR (Athena). • Meet all compliance standards set by the NH Board of Nursing, HRSA, and internal quality metrics. • Track and report patient deferrals or barriers to care for quality improvement purposes. • Strictly uphold HIPAA and all patient privacy laws in remote settings. Remote Work Requirements • Maintain an active NH RN license and comply with NH Board of Nursing telehealth regulations. • Demonstrate sound triage judgment, protocol adherence, and documentation quality to sustain remote eligibility. • Adhere to remote productivity standards and maintain professional communication. • Participate in skills assessments and triage audits. Requirements What You'll Bring: • Graduate of accredited nursing program (RN), BSN required. • Registered Nurse (RN) license required in NH. • BLS certification required. • 3-5 years clinical RN experience required, with at least 2 years in a telephone triage, urgent care, or acute care setting. • Ability to prioritize and manage high call volume. • Excellent verbal and written communication. • Must be able to respond quickly to onsite clinical emergencies. • Proficient in EHR systems and basic medical technologies. • Bilingual (Spanish/English) highly preferred. • FQHC or community health experience preferred. • Experience with pediatrics, OB/GYN, geriatrics, and chronic disease management preferred. • Ability to work onsite for the first month for training/competencies before transitioning to fully remote required. Apply tot his job