[Remote] Travel Concierge

Note: The job is a remote job and is open to candidates in USA. Bilt is a membership platform that connects members with property managers and local merchants. The Travel Concierge will be the frontline point of contact for Bilt members, assisting with travel-related inquiries and ensuring high-quality member interactions. Responsibilities Respond to inbound member inquiries across channels (email, chat) related to travel bookings, rewards redemption, itinerary changes, and general travel questions Troubleshoot and resolve travel-related issues, including booking errors, cancellations, delays, and points discrepancies Guide members through the process of using Bilt points for flights, hotels, and other travel redemptions Escalate complex or sensitive cases to senior team members or partner contacts when appropriate Maintain accurate records of member interactions and resolutions in internal systems Collaborate with cross-functional teams (Loyalty, Product, Partner Operations) to relay member feedback and flag recurring issues Stay current on Bilt travel partners, promotions, policies, and platform updates to provide informed support Skills 0–2 years of experience in customer service, hospitality, travel, or a related field A genuine interest in travel and helping people Strong written and verbal communication skills with a friendly, professional tone Comfort working in a fast-paced environment and managing multiple inquiries simultaneously A problem-solving mindset with the ability to think on your feet Familiarity with travel booking platforms or loyalty/rewards programs Proficiency with support tools (e.g., Zendesk, Salesforce, Intercom) Benefits Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one. 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there. Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive. UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it. Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt. Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week. Company Overview Bilt is a payments and commerce network that allows users to earn points on rent and HOA payments. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is