[Remote] TMS Implementation Team Specialist

Note: The job is a remote job and is open to candidates in USA. Bank of Hope is seeking a TMS Implementation Team Specialist to assist with the system set-up, maintenance, and training of customers regarding Treasury Management products. The role involves providing professional support to customers and branch employees, resolving customer issues, and coordinating with third-party vendors. Responsibilities System set-up, maintenance and training customers regarding Treasury Management products Provide courteous and professional phone and email support to customers and branch employees Support back-office activities and processes (share point, setup log etc.) Receive, research and resolve customer issues Provide 2nd level support and coordination with 3rd Party vendors Remote Deposit Scanner Installations Comply with Policy & Procedures Equipment inventory (token, scanner) Application maintenance using Director system FedEx invoice maintenance Upload fees thru Block system Perform other tasks or special projects as assigned Skills Minimum Education Level: High School Diploma or equivalent Minimum Job Experience: Administrative, clerical, customer service or banking experience is a plus Language requirements: English: Written: Intermediate, Verbal: Conversational Computer/software skills: Microsoft Outlook, Word and Excel – Intermediate Required: Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone Required: Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships Required: Detail oriented and the ability to multi-task Korean: Conversational Benefits Bonus Benefits Company Overview Bank of Hope is a banking institution with offices across the US. It was founded in 2000, and is headquartered in Los Angeles, California, USA, with a workforce of 1001-5000 employees. Its website is