[Remote] Technician, Quality Assurance

Note: The job is a remote job and is open to candidates in USA. Mammotome, a Danaher operating company, is dedicated to innovating in the life sciences, diagnostics, and biotechnology sectors. The Technician, Quality Assurance plays a critical role in supporting the Post-Market Surveillance program, ensuring product quality and regulatory compliance through effective complaint management activities. Responsibilities Perform end‑to‑end complaint intake activities, including initial assessment, documentation, routing, and accurate record maintenance in the electronic complaint management system to ensure data integrity and traceability Collect and verify product, usage, and event details from customers, Sales, and internal stakeholders to support thorough complaint investigations and regulatory reporting, maintaining complete, audit‑ready files Generate routine complaint metrics and summaries to inform trend analysis and support ongoing Quality review activities Skills High School Diploma or GED Minimum of 1 year of experience in Quality, Manufacturing, Customer Service, or another regulated business environment Proven ability to work within regulated quality environments, including applying GMP and ISO requirements, using electronic documentation/quality systems and complaint management tools, and accurately documenting technical information in compliance with procedures and timelines Ability to travel up to 5%, domestically or internationally, as needed Ability to perform essential job functions in a standard office or home‑office environment, with reasonable accommodation Medical device, diagnostics, or other FDA‑regulated industries Post‑market surveillance, complaint handling, or regulatory reporting activities Benefits Paid time off Medical/dental/vision insurance 401(k) Company Overview mammotome is a medical equipment manufacturing firm that provides breast care product design, production, and distribution services. It is a sub-organization of Danaher. It was founded in 1995, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Mammotome has a track record of offering H1B sponsorships, with 4 in 2025, 3 in 2024, 4 in 2023, 3 in 2022, 4 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.