[Remote] Technician, Field Service - National

Note: The job is a remote job and is open to candidates in USA. Sysmex America, Inc. is a leader in innovative diagnostic equipment and information-management systems, headquartered in Lincolnshire, Illinois. The National Field Service Technician is responsible for developing expertise in servicing Sysmex product lines, undergoing extensive training, and providing service support across various U.S. service districts.ResponsibilitiesSuccessfully complete all training to perform the duties of a Field Service Technician (FST)During training program, travel to various U.S. service districts to work with a mentor or assist with service-related tasksUpon successful completion of the training program, provide service support as assigned in various service districtsTravel during and following the training period may be up to 75% within the Continental United StatesApply for open SE or related positions after the successful completion of programDemonstrate the ability to perform the following duties and responsibilities after trainingInstall, maintain, and repair Sysmex instruments and systems, including: Identifying and analyzing instrument problemsRepairing to meet specificationsPerforming pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policiesScheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processesMonitor and respond to communication devices during all scheduled timesProperly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required recordsPerform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair ratesSupport and provide ownership of technical issues at existing customer sitesWork cross-functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer baseMiscellaneous duties include: Maintain expenses within guidelinesMaintain high level of customer account management and organization skillsMaintain control of parts inventory and all company propertyPerform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer servicePromote effective, positive, and productive communication and teamwork between all Sysmex personnelOther duties as assignedSkillsAssociates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed ForcesElectronics and/or laboratory scienceCompletion of Sysmex-certified instrument trainingA valid driver's license or ability to obtain one, within 90 daysMust be willing to relocate to any of our service districts throughout the U.SGeneral computer knowledge in a Windows environment is requiredDemonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systemsOutstanding listening skills, patience and understandingDemonstrated presentation and influence skillsTeam orientation; demonstrated facilitation skillsMaintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organizationAbility to maintain a high energy level and positive attitudeRelevant Experience within the industry including experience working with Sysmex ProductsExcellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese)This job requires satisfaction of the credentialing requirements of Sysmex's customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19Basic knowledge of LIS systems and interfacing principles desirableBenefitsHealth care plan(medical, vision, and dental insurance)Annual incentive bonusPaid time offParental leaveBereavement leave401(K) for all eligible employeesCompany OverviewSysmex America, Inc. It was founded in 1968, and is headquartered in Hyogo, Hokkaido, JPN, with a workforce of 1001-5000 employees. Its website is https://www.sysmex.com.



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