[Remote] Technical Support Specialist (Remote - USA or Canada)

Note: The job is a remote job and is open to candidates in USA. Aspira is a market-leading provider of hardware, software, and services for public agencies focused on outdoor recreation. The Technical Support Specialist role involves guiding clients through installations and configurations, resolving hardware and software issues, and ensuring high client satisfaction through effective communication and support. Responsibilities • Support external clients with inbound technical support needs via phone, email, chat, and ticketing systems • Drive the analysis and troubleshooting of hardware, network, and software issues on behalf of clients • Contribute to high client satisfaction scores by partnering closely with clients through resolution Skills • 2+ years of experience providing virtual technical support to external customers experiencing hardware issues • 2+ years of experience providing virtual technical support to external customers experiencing software issues • 2+ years of experience with small office networks • Proven track record of consistently meeting or exceeding expectations RE: Service Level Agreements (SLAs) • Excellent interpersonal skills, with both internal and external parties • Strong virtual troubleshooting skills • Superior customer service and case management/issue management skills • Ticketing: Jira, ServiceNow, vendor portals • Communication: Slack, Amazon Connect • Knowledge Base: Confluence • Endpoint Management: ManageEngine, TeamViewer • MS Office: Microsoft Word, Excel, Outlook • IT certification(s) such as CompTIA (A+, Network+), Microsoft Role-Based Certification • Degree in IT, Computer Science, or a related technology field Company Overview • Aspira's technology helps you manage campground reservations, hunting/fishing licenses, and more. It was founded in 2017, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job