[Remote] Technical Support Specialist - Merchant Onboarding

Note: The job is a remote job and is open to candidates in USA. Bolt is on a mission to democratize commerce, providing retailers with a best-in-class checkout experience. The Merchant Onboarding Technical Support Specialist will guide merchants through complex onboarding stages, troubleshoot integration issues, and collaborate with various teams to ensure successful launches. Responsibilities • Serve as the technical escalation point for merchant onboarding and configuration issues • Troubleshoot API, SDK, and integration challenges across webhooks, plug-ins, and checkout flows • Read, analyze, and explain Bolt and merchant-side code (JavaScript/TypeScript, HTML/CSS; backend a plus) • Collaborate cross-functionally with Implementation, Engineering, and Customer Operations teams • Identify potential risks and dependencies (“When we fix this, what else will they need?”) • Develop reusable solutions and documentation for recurring issues • Support merchants in test and production environments through to launch • Participate in merchant calls and debugging sessions when needed • Create internal tools, code snippets, and templates to improve visibility and speed • Participate in the technical support on call rotation Skills • 3–5 years in a technical support, onboarding, or implementation role within SaaS, payments, or e-commerce • Demonstrated ability to read and debug code (JavaScript/TypeScript required; Python/Go/Java a plus) • Deep understanding of REST APIs, authentication, and system integrations • Strong communication skills with both engineers and non-technical stakeholders • Analytical and proactive - able to see beyond the surface issue to root cause and prevention • Strong ownership - you manage merchants and internal follow‑ups independently • Experience with Shopify, BigCommerce, Magento, or Salesforce Commerce Cloud • Familiarity with Postman, Datadog, GitHub, and browser developer tools • Prior exposure to payments, risk, or checkout systems • Ability to write and maintain light automation or scripts • Experience mentoring or guiding peers on technical troubleshooting Benefits • Comprehensive health coverage: Medical, dental and vision • Remote-first workplace • Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off! • Paid parental leave • Competitive Pay • Retirement plans • Virtual and in-person team & company events Company Overview • Bolt is a fintech company that facilitates one-click online checkouts. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship • Bolt has a track record of offering H1B sponsorships, with 2 in 2025, 4 in 2024, 12 in 2023, 44 in 2022, 20 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job