[Remote] Technical Support Specialist I
Note: The job is a remote job and is open to candidates in USA. Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and serving as the initial contact point for customers seeking assistance with telecommunications concerns.ResponsibilitiesProvide Level 1 support for wireless requests received by telephone from 8:00 a.m. to 8:00 p.m. ESTTroubleshoot issues and support device activations and warranty replacementsRespond to after-hours callouts as neededSkillsProvide Level 1 support for wireless requests received by telephone from 8:00 a.m. to 8:00 p.m. ESTTroubleshoot issues and support device activations and warranty replacementsRespond to after-hours callouts as neededCompany OverviewAmplix makes technological decisions, as well as optimizes IT infrastructure, cloud usage, and security posture. It was founded in 2011, and is headquartered in Norwood, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://amplix.com.
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