[Remote] Technical Support Specialist- 5ESS Switching
Note: The job is a remote job and is open to candidates in USA. NOKIA is a leading technology company, and they are seeking a Technical Support Specialist in their R&D/Tech Support position for the 5ESS switching team. This role involves providing Level 2, 3, and 4 technical support and R&D services to contracted customers, requiring strong communication skills and collaboration with experienced team members.
Responsibilities
• Responsible for delivering full 5ESS (Int’l and NAR version) technical support, and R&D services including tools and software development to contracted customers
• Be included as member in the 24/7 on-call support
• Work with highly experienced and knowledgeable teams
• Ensure customer satisfaction and continuous improvement
• Implement company-wide processes
Skills
• Master's or bachelor's degree in engineering, Telecommunications, Computer Science, Software Technology or equivalent education
• In depth knowledge of providing customer services (technical support and R&D development) to NAR customer base and other world-wide customers
• Typically requires at least 7 years extensive relevant experience in 5ESS AM, CM, SM, and RCDB outage recovery
• Signaling/SS7
• Call processing
• Highly independent, and self-directed. Anticipates problems and seeks solutions
• Good communication and interpersonal skills to interact with customers, management, and teammates
• Strong results orientation and supports high performance culture
• Strong collaboration skills that span international borders and organization boundaries
• Ability to maintain a high level of performance under pressure and stressful situations
• Strong skills in Microsoft tools like Excel and Power point
Company Overview
• Nokia manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb. It was founded in 1865, and is headquartered in Espoo, Southern Finland, FIN, with a workforce of 10001+ employees. Its website is http://www.nokia.com.
Company H1B Sponsorship
• Nokia has a track record of offering H1B sponsorships, with 262 in 2025, 264 in 2024, 259 in 2023, 250 in 2022, 296 in 2021, 287 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply Now
Apply Now
Responsibilities
• Responsible for delivering full 5ESS (Int’l and NAR version) technical support, and R&D services including tools and software development to contracted customers
• Be included as member in the 24/7 on-call support
• Work with highly experienced and knowledgeable teams
• Ensure customer satisfaction and continuous improvement
• Implement company-wide processes
Skills
• Master's or bachelor's degree in engineering, Telecommunications, Computer Science, Software Technology or equivalent education
• In depth knowledge of providing customer services (technical support and R&D development) to NAR customer base and other world-wide customers
• Typically requires at least 7 years extensive relevant experience in 5ESS AM, CM, SM, and RCDB outage recovery
• Signaling/SS7
• Call processing
• Highly independent, and self-directed. Anticipates problems and seeks solutions
• Good communication and interpersonal skills to interact with customers, management, and teammates
• Strong results orientation and supports high performance culture
• Strong collaboration skills that span international borders and organization boundaries
• Ability to maintain a high level of performance under pressure and stressful situations
• Strong skills in Microsoft tools like Excel and Power point
Company Overview
• Nokia manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb. It was founded in 1865, and is headquartered in Espoo, Southern Finland, FIN, with a workforce of 10001+ employees. Its website is http://www.nokia.com.
Company H1B Sponsorship
• Nokia has a track record of offering H1B sponsorships, with 262 in 2025, 264 in 2024, 259 in 2023, 250 in 2022, 296 in 2021, 287 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply Now
Apply Now