[Remote] Technical Support Operator - Remote

Note: The job is a remote job and is open to candidates in USA. KnownHost is a web hosting company dedicated to providing exceptional customer service. They are seeking a Technical Support Operator to assist customers via a 24/7 helpdesk, troubleshoot various web hosting issues, and ensure customer satisfaction.ResponsibilitiesProvide customers support via our 24/7 helpdeskTroubleshooting email delivery issuesTroubleshooting cPanel, Plesk, and DirectAdmin related issuesTroubleshooting DNS, FTP, SSL, Apache, and other service-related issuesEnsuring customer satisfactionSkillsMust be customer-focused, and willing to do whatever it takes to resolve customer issuesExcellent written EnglishMust be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocolsMust be able to work under pressure when bad stuff happens and get the job doneMulti-tasking is a mustMust be able to ask customers for complete error message or derive the context of their problem if they provide insufficient informationMust have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is requiredMySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or 'SHOW PROCESSLIST'Knowledge of PHP, Python, Perl, and Ruby on Rail a bonusWorking Knowledge of Iptables firewalls (CSF, APF, etc.)Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etcBenefitsComprehensive health, dental, and vision insurance plans (US only)Flexible scheduling, & paid vacation benefits.A variety of other perks and benefitsCompany OverviewKnownHost is a privately held professional web hosting company founded outside Washington DC. It was founded in 2005, and is headquartered in West Chester, Pennsylvania, USA, with a workforce of 11-50 employees. Its website is https://www.knownhost.com/.



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