[Remote] Technical Support Engineer - Kafka Connect

Note: The job is a remote job and is open to candidates in USA. Confluent is a company focused on transforming how data moves through their innovative data streaming platform. They are seeking a Technical Support Engineer to assist customers with their deployments, contribute to process development, and communicate feedback to the engineering team. Responsibilities Working with customers to resolve a wide range of issues with their Confluent deployments Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture Communicating with our Engineering team to provide real-time product feedback from the field Improving product documentation and authoring knowledge base articles Creating and reviewing product demos and internal tooling Working closely with the team behind Apache Kafka! Skills Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform Regularly provide technical support within your current role Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties Proficiency in Java or Scala Experience in diagnosing, reproducing and resolving customer issues Desire to make customers successful through direct interaction Two out of these three: Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.), Operational knowledge of Java applications (stack, jmap, etc.), Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc) Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus Experience with client server technologies or distributed systems Company Overview Confluent offers a streaming platform based on Apache Kafka that enables companies to easily access data as real-time streams. It was founded in 2014, and is headquartered in Mountain View, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Confluent has a track record of offering H1B sponsorships, with 109 in 2025, 107 in 2024, 91 in 2023, 155 in 2022, 119 in 2021, 50 in 2020. Please note that this does not guarantee sponsorship for this specific role.