[Remote] Technical Solutions Specialist

Note: The job is a remote job and is open to candidates in USA. StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. They are seeking a talented Technical Solutions Specialist to ensure technical support, product questions, and client inquiries are investigated and addressed, while collaborating closely with technical leadership, product managers, and software engineers. Responsibilities Creating and debugging custom javascript snippets for clients Troubleshooting simple to complex system setups across various platforms Help guide users and clients alike with the technical intricacies of our platform Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch Taking ownership of escalations and highly technical problem solving Working with clients to help solve their technical issues Skills Proven experience in technical support, product support, and/or software engineering capacity Proven skill in crafting technical documentation tailored for both technical and non-technical audiences Basic to intermediate Javascript and HTML experience is required Strong problem-solving and analytical abilities Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions Experience querying databases and monitoring systems, including SQL and/or Elasticsearch Strong communication skills to explain potentially complex situations to team members and clients Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus Basic to intermediate knowledge/experience in Digital Advertising is a plus Experience with GraphQL is a plus Benefits Highly competitive salary Retirement/ 401K/ Pension Savings globally Competitive Paid time off packages including birthday's off! Access to a comprehensive mental health care program Health benefits from day one of employment Work from home reimbursements Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto Robust training and onboarding program Coverage and support of personal development initiatives (conferences, courses, books etc) Access to StackAdapt programmatic courses and certifications to support continuous learning An awesome parental leave program A friendly, welcoming, and supportive culture Our social and team events! Company Overview StackAdapt is a multi-channel programmatic advertising platform that helps maximize digital marketing efforts through data-driven solutions. It was founded in 2014, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship StackAdapt has a track record of offering H1B sponsorships, with 4 in 2025, 2 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.