[Remote] Technical Integration Specialist (Remote - AMER)

Note: The job is a remote job and is open to candidates in USA. Constructor is an AI-first ecommerce search and discovery platform that enhances the shopping experience for users worldwide. As a Technical Integration Specialist, you will provide technical support to ecommerce companies during their integration with Constructor's platform, ensuring a seamless onboarding experience and resolving any technical challenges. Responsibilities Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding Skills Proven experience in customer support or technical support roles Knowledge of REST-based web services, APIs, and integration best practices Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences Detail-oriented mentality with a commitment to delivering exceptional customer support Strong problem-solving skills and a proactive approach to issue resolution Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time) Familiarity with structured data formats (JSON, CSV) and basic search/index concepts Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP Familiarity working with open source libraries, JavaScript web application development and integration patterns Benefits Work with smart and empathetic people who will help you grow and make a meaningful impact Regular team offsite events to connect and collaborate Fully remote team - choose where you live Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year Work from home stipend! We want you to have the resources you need to set up your home office Apple laptops provided for new employees Training and development budget for every employee, refreshed each year Maternity & Paternity leave for qualified employees Company Overview Constructor is an AI-enabled product search and discovery platform that provides assistance to e-commerce brands. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is