[Remote] Technical Customer Support Specialist, East

Note: The job is a remote job and is open to candidates in USA. Attentive is an AI marketing platform redefining brand and customer connections through personalized messaging. The Customer Support Specialist will be responsible for troubleshooting technical issues, providing support via email and live chat, and ensuring an outstanding customer experience with the platform. Responsibilities Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution Troubleshoot technical platform issues Advise our customer on best-practices with the Attentive platform and its use cases Assist customer with urgent needs and help usher them to the best solutions and across our platform and the business Act as first line of defense for triaging & debugging platform health issues Exceed customer expectations on response quality, timeliness of responses and overall customer experience Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry Help translate customer feedback into specific product requirements Skills 1+ years of experience in customer support or a customer-facing technical role Bachelor's degree (or equivalent experience) Strong written and verbal communication skills; comfortable interfacing with customers daily over email and live chat Technical curiosity with ability to troubleshoot complex issues; familiarity with APIs or SQL is a plus Extremely detail-oriented, organized, and adaptable in fast-paced, evolving environments Collaborative with ability to work effectively across product, engineering, sales, and marketing teams Comfortable quickly learning and mastering new tools and processes Growth mindset with a strong interest in startups, software, and entrepreneurism Prior experience with SaaS or ecommerce platforms Benefits Equity Benefits Company Overview Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions. It was founded in 2016, and is headquartered in Hoboken, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Attentive has a track record of offering H1B sponsorships, with 33 in 2025, 21 in 2024, 10 in 2023, 8 in 2022, 8 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.