[Remote] Technical Consultant – Tools Specialist

Note: The job is a remote job and is open to candidates in USA. QA Mentor is a company that specializes in providing quality assurance services, and they are seeking a Technical Consultant – Tools Specialist. The role focuses on providing technical support and expertise with various tools and software solutions, ensuring effective installation, troubleshooting, and maintenance of systems at an enterprise level. Responsibilities • Minimum 2 years of technical support experience, handling L1 to L3 technical support issues • Minimum 3 years of hands on working experience with tools like: JIRA, ALM, BitBuket, Bamboo, Jenkins, Load Runner/Performance Center, JMeter, Jenkins, Microfocus UFT/LeanFT, Selenium, Eclipse, SharePoint, MS Office 365 Support • Experience with OS level administration, configuration, maintenance and troubleshooting (Win 7, Win 10, Linux, Unix) • Experience with IT Support/Helpdesk solutions (ServiceNow, Jira Service Desk) • Experience with content management tools (MS SharePoint, Confluence) • Experience with installing and deploying software solutions at enterprise level • Experience with installing and troubleshooting Windows desktop software • Excellent communication skills (written and spoken) in English • Teamwork skills and timelines/task priority strong awareness • Ability to work in challenging international, multinational teams and manage own time • Self-motivated, with a high level of self-discipline • Patience, flexibility, and attention to detail • Delivery focused, with a flexible approach to work and willingness to learn new systems and business lines Skills • Minimum 2 years of technical support experience, handling L1 to L3 technical support issues • Minimum 3 years of hands on working experience with tools like: JIRA, ALM, BitBuket, Bamboo, Jenkins, Load Runner/Performance Center, JMeter, Jenkins, Microfocus UFT/LeanFT, Selenium, Eclipse, SharePoint, MS Office 365 Support • Experience with OS level administration, configuration, maintenance and troubleshooting (Win 7, Win 10, Linux, Unix) • Experience with IT Support/Helpdesk solutions (ServiceNow, Jira Service Desk) • Experience with content management tools (MS SharePoint, Confluence) • Experience with installing and deploying software solutions at enterprise level • Experience with installing and troubleshooting Windows desktop software • Excellent communication skills (written and spoken) in English • Teamwork skills and timelines/task priority strong awareness • Ability to work in challenging international, multinational teams and manage own time • Self-motivated, with a high level of self-discipline • Patience, flexibility, and attention to detail • Delivery focused, with a flexible approach to work and willingness to learn new systems and business lines Company Overview • QA Mentor is one of the best and top outsourcing software testing companies, experts in software testing and top quality assurance services. It was founded in 2010, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is Apply tot his job