[Remote] Systems Consultant - Catalog

Note: The job is a remote job and is open to candidates in USA. Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. They are seeking a Systems Consultant – Catalog to work directly with customers to implement and support Paradigm’s enterprise software, advising on best practices and refining business processes. Responsibilities You will analyze and document detailed business and functional requirements and customer workflows to assist in building overall project scope You will interpret customer product documentation to design interactive configuration workflow for end users You will use mathematical reasoning, logic and problem solving to build configuration workflows You will utilize Paradigm’s proprietary software suite to construct product configuration workflows You will interact directly with external customers to consult on sales, operational, manufacturing, and product configuration needs, as well as Paradigm software and industry best practices You will be a pivotal resource for our clients with configuration, testing, training, and issue resolution You will participate in quality assurance and regression testing to ensure new features are seamlessly implemented by our customers You will advise on project strategy to successfully implement Paradigm software You will maintain regular verbal and written contact with customer project teams via weekly project status calls, remote working sessions, email, and issue tracking tools You will become an expert with Paradigm products and services (including implementation/live customers, new features & tech and consulting customers on features) Skills Bachelor's Degree or Associates Degree 1+ years of experience in a Business Analyst, Project Management or Software Implementation (as a vendor or customer). Knowledge of software development and implementation practices is preferred You enjoy solving logic puzzles You will need critical thinking, requirement gathering skills, and proven problem-solving skills You have excellent customer service and effective communication (both written & verbal). Including the ability to translate technical concepts to people without technical expertise You are highly organized with strong attentive to detail and excellent follow-through. You are agile and able to adapt to changing demands and manage multiple priorities in a fast-paced environment You are self-motivated and resourceful, with strong interpersonal skills; able to work individually as well as with a team You have a strong ability to manage your workload to meet deadlines Knowledge of software development and implementation practices is preferred Building Products knowledge is a plus General understanding of relational databases is preferred Benefits The salary does not reflect total compensation, which includes base salary and benefits. Company Overview Paradigm provides a software platform that focuses on the building products industry. It was founded in 1999, and is headquartered in Middleton, Wisconsin, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Paradigm has a track record of offering H1B sponsorships, with 4 in 2024, 1 in 2023, 1 in 2022, 4 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.