Remote Survey Research Interviewers – PT in Rockville, MD
Remote Survey Research Interviewers - PT - Hendall Inc - Rockville, MD - work from home job
Company: Hendall Inc
Job description: OVERVIEW
Hendall is hiring flexible part-time Survey Research Interviewers! We are looking for staff to help conduct structured calls and complete short surveys entering participant responses into a computer assisted telephone interviewing (CATI) system. Calls are made to customer service representatives as secret shoppers type calls in English. Paid training is provided.
DUTIES
• Conduct scripted calls to customer service representatives of health plan call centers across the country to help Centers for Medicare and Medicaid Services (CMS) evaluate healthcare compliance
• Accurately capture details of each call made into a CATI system
• Able to be on the phone for a full shift and be comfortable in making a high volume of calls with specific time constraints
• Complete all training activities
• Follow written communication scripts
• Maintain standards for quality and production
• Be receptive and quick to implement constructive feedback
MINIMUM QUALIFICATIONS
• Candidates must have a bachelor's degree or at least 4 years' work experience to be considered
• Demonstrated verbal, written and interpersonal communication skills
• Demonstrated active listening skills and the ability to navigate the survey system while accurately entering data
• Clear and professional telephone speaking voice and ability to read accurately from a script
• Computer literacy skills including keyboard skills, ability to enter data accurately, and basic troubleshooting for using and accessing computer systems
• Fluent in reading and writing in English
• Ability to work set schedule to meet project objectives which includes a minimum of 20 hours during the calling effort
• Ability to read scripted questions and responses verbatim
• Prior experience as a survey research interviewer strongly preferred
• Previous experience collecting and recording data over the phone or in person is preferred
• Experience working with MS Office products, such as MS Teams, Word, and Excel
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Expected salary:
Location: Rockville, MD
Job date: Sun, 17 Sep 2023 22:26:45 GMT
Apply for the job now!
Apply Now
Apply Now
Company: Hendall Inc
Job description: OVERVIEW
Hendall is hiring flexible part-time Survey Research Interviewers! We are looking for staff to help conduct structured calls and complete short surveys entering participant responses into a computer assisted telephone interviewing (CATI) system. Calls are made to customer service representatives as secret shoppers type calls in English. Paid training is provided.
DUTIES
• Conduct scripted calls to customer service representatives of health plan call centers across the country to help Centers for Medicare and Medicaid Services (CMS) evaluate healthcare compliance
• Accurately capture details of each call made into a CATI system
• Able to be on the phone for a full shift and be comfortable in making a high volume of calls with specific time constraints
• Complete all training activities
• Follow written communication scripts
• Maintain standards for quality and production
• Be receptive and quick to implement constructive feedback
MINIMUM QUALIFICATIONS
• Candidates must have a bachelor's degree or at least 4 years' work experience to be considered
• Demonstrated verbal, written and interpersonal communication skills
• Demonstrated active listening skills and the ability to navigate the survey system while accurately entering data
• Clear and professional telephone speaking voice and ability to read accurately from a script
• Computer literacy skills including keyboard skills, ability to enter data accurately, and basic troubleshooting for using and accessing computer systems
• Fluent in reading and writing in English
• Ability to work set schedule to meet project objectives which includes a minimum of 20 hours during the calling effort
• Ability to read scripted questions and responses verbatim
• Prior experience as a survey research interviewer strongly preferred
• Previous experience collecting and recording data over the phone or in person is preferred
• Experience working with MS Office products, such as MS Teams, Word, and Excel
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Expected salary:
Location: Rockville, MD
Job date: Sun, 17 Sep 2023 22:26:45 GMT
Apply for the job now!
Apply Now
Apply Now