[Remote] Support Team Specialist (1099 Contractor, Part-Time)

Note: The job is a remote job and is open to candidates in USA. ThirdChannel is a company that provides retail execution solutions through brand experts and cloud-based technology. They are seeking a dependable and solutions-oriented Support Team Specialist to provide technical and rep support coverage during evening and weekend hours.ResponsibilitiesManage inbound technical and operational support inquiries via email and ticketing systemsTroubleshoot common user questions such as platform navigation, login issues, mobile app usage, and file upload challengesCommunicate clearly and calmly with non-technical usersTake ownership of tickets from intake through resolutionEscalate complex issues appropriately and ensure proper follow-upMaintain thorough, accurate documentation of issues and resolutionsSkillsExperience in technical support, customer support, or help desk rolesStrong written communication skillsAbility to independently troubleshoot and problem-solveHighly organized, analytical thinker with strong documentation habitsProfessional, service-oriented mindsetSelf-directed and comfortable working independentlyComfortable using support tools and internal systems (Zendesk experience preferred)Reliable internet connection and distraction-free workspaceAvailability for scheduled evening and weekend hoursMust be U.S.-basedZendesk experienceCompany OverviewThirdChannel collects and analyzes real-time ground data and merges it with point-of-sale data to deliver a unique retail offering... It was founded in 2012, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.thirdchannel.com/.



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