[Remote] Support Specialist, Digital Transformation - Remote

Note: The job is a remote job and is open to candidates in USA. Therap Services, the national leader in online electronic health records and documentation for people with developmental disabilities, is seeking a Support Specialist for their Digital Transformation team. The role involves creating and developing engaging e-learning and training content using AI technologies, with a focus on enhancing the learning experience.ResponsibilitiesLeverage generative AI tools to draft, refine, and produce e-learning and training content, including scripts, video storyboards, and voice-over narrationUtilize AI-powered video and voice generation software, alongside traditional authoring tools, to create interactive and engaging multimedia contentWork with subject matter experts (SMEs) to gather core information, using AI to synthesize inputs and rapidly generate initial content drafts for SME review and validationCritically review, edit, and fact-check all AI-generated content to ensure accuracy, clarity, and consistency with brand standards and toneCollaborate with other team members to ensure that content is consistent with brand standardsEnsure that content meets all quality standardsTrack and analyze e-learning and training metrics to measure effectivenessWork on special projects as neededSkillsStrong foundation in e-learning and trainingExceptional communication skillsPassion for exploring and implementing AI tools to enhance the learning experienceLeverage generative AI tools to draft, refine, and produce e-learning and training content, including scripts, video storyboards, and voice-over narrationUtilize AI-powered video and voice generation software, alongside traditional authoring tools, to create interactive and engaging multimedia contentWork with subject matter experts (SMEs) to gather core information, using AI to synthesize inputs and rapidly generate initial content drafts for SME review and validationCritically review, edit, and fact-check all AI-generated content to ensure accuracy, clarity, and consistency with brand standards and toneCollaborate with other team members to ensure that content is consistent with brand standardsEnsure that content meets all quality standardsTrack and analyze e-learning and training metrics to measure effectivenessWork on special projects as neededBachelor's degree, preferredExposure to or experience in the human services fieldStrong writing, editing, and communication skills, with specific experience in prompt engineering and refining AI-generated textStrong computer skills with direct experience or a demonstrated ability to quickly learn AI content creation platforms for video, voice, and text generationSelf-motivated with the ability to work independently and as part of a teamExcellent organizational and time management skillsCompany OverviewTherap Services is a computer software company specializing in documentation, reporting, and communication services. It was founded in 2003, and is headquartered in Waterbury, Connecticut, USA, with a workforce of 201-500 employees. Its website is https://www.therapservices.net/.



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