[Remote] Support Specialist

Note: The job is a remote job and is open to candidates in USA. Remine is focused on providing exceptional customer support for their web-based app. The Customer Support Specialist will be the first point of contact for customer inquiries, resolving issues and gathering feedback to improve the company's services.ResponsibilitiesTroubleshooting: Resolve issues related to logins, data, platform performance and tool malfunctionsContribute towards the development of a strong team environment by upholding high work standardsUser Training and Product Knowledge: Guide users on how to use all of Remine’s platforms and maintain expert-level knowledge of Remine’s featuresEscalation and Documentation: Research and document complex technical issues to escalate to specialized internal teamsTake ownership of incoming help requests sent to Remine over email, phone and chat and see each request through to resolutionShare feedback with the rest of the team and across the organization on possible ways to improve product and processesSkillsExcellent written and verbal communication skills1-2 years of experience in a customer-facing roleA demonstrated desire for continuous learning and personal developmentA tech-savvy, analytical and process-oriented mindsetA solid understanding of the real-estate industry spaceA strong sense of customer empathyThe ability to multi-task and prioritize your workloadMust be able to work EST hoursHave experience as a real estate professionalHave previous experience in a fast-paced tech startup environmentHave experience with ZendeskAre comfortable working remotelyCompany OverviewPlace is a real estate technology platform providing technology and services to real estate agents. It was founded in 2019, and is headquartered in Bellingham, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.place.com.



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