Remote Support Specialist

Are you someone who thrives in a fast-paced environment, enjoys solving problems, and brings a calm, professional presence to every interaction? We’re seeking a versatile team member who can provide both administrative and technical support to users of a specialized healthcare platform. What You’ll Do As a key point of contact for healthcare professionals and commercial users, you’ll handle a mix of credentialing, troubleshooting, and user support tasks. You’ll be part of a collaborative team that values precision, responsiveness, and a proactive mindset. Your day-to-day will include: • Responding to user inquiries via phone, email, and ticketing systems. • Troubleshooting platform issues and guiding users through solutions. • Verifying credentials and onboarding new users. • Maintaining accurate records and generating reports. • Participating in team meetings and contributing to process improvements. • Supporting ad hoc projects and operational tasks. What Makes You a Great Fit You’re someone who: • Communicates clearly and professionally, especially over the phone. • Can prioritize and pivot easily in a dynamic environment. • Enjoys helping others and solving problems. • Works well independently and as part of a team. • Brings a positive, solutions-focused attitude to every challenge. What You Bring • Experience in customer service, especially in high-volume settings. • Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams, SharePoint). • Strong organizational skills and attention to detail. • Ability to obtain a Public Trust Clearance. • Bachelor’s degree or higher. • Prior experience working remotely is highly preferred. • Bonus: Previous IT helpdesk or technical support experience. Additional Details • Full-time, Monday–Friday, 8:30 a.m. to 5:00 p.m. (ET) • Fully remote role, with potential for future on-site requirements based on contract needs. • Preferred candidates located in VA, MD, DC, CT, MI, NJ, NC, FL, SC, OH, TX, UT, or WV. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Opportunity is calling. Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®—and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Apply tot his job