[Remote] Support Analyst

Note: The job is a remote job and is open to candidates in USA. Flashfood is on a mission to reduce food waste and make affordable food accessible through their innovative app-based marketplace. The Support Analyst will be a key member of the Customer Support team, responsible for diagnosing and resolving technical issues, monitoring system performance, and collaborating with various teams to improve user experience. Responsibilities • Triage and resolve technical issues across the Flashfood platform, identifying root causes and providing timely solutions • Monitor system performance and analyze logs, dashboards, and data to detect issues or trends • Write and run SQL queries to validate data, investigate incidents, and support decision-making • Track recurring issues and collaborate on long-term fixes to prevent future incidents • Partner with Engineering, Product, and Operations teams to escalate complex issues with clear documentation and context • Participate in incident management to ensure quick resolution and effective communication • Support the Customer Support team by handling technical escalations and ensuring a seamless user experience Skills • Exceptional attention to detail with strong analytical, prioritization, and time management abilities in fast-paced environments • Excellent written and verbal communication skills • 1+ year of experience in IT support, QA engineering, and customer service • Proficient with mobile applications across Android and iOS platforms • Skilled in working with REST APIs and JSON data • Hands-on experience with MongoDB, SQL, and other data stores • Experienced in log analysis and debugging using monitoring tools Benefits • Competitive salary, equity, and comprehensive benefits. • 100% remote work with flexibility and trust. • Real opportunities for career growth and professional development. Company Overview • We provide retailers and shoppers an affordable, simple solution to feed families, not landfills. It was founded in 2016, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is Apply tot his job