[Remote] Specialist, Customer Experience (Philadelphia)

Note: The job is a remote job and is open to candidates in USA. Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. As a Specialist in Customer Experience, you will deliver exceptional service to healthcare provider accounts, upselling features and ensuring effective communication through various channels.ResponsibilitiesProviding best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectivelySeeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experienceActing as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our usersResolving issues promptly and effectivelyDeveloping a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channelsMaintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication methodSkillsExcellent communication and interpersonal skills, both in verbal and written formCustomer service experience, preferably in a healthcare or technology-related fieldStrong problem-solving abilities and adaptability in a fast-paced environmentExceptional organizational skills and attention to detailDedication to delivering best-in-class customer service and promoting Zocdoc's missionBenefitsFlexible work environmentCompetitive PTO100% paid employee health benefit options (including medical, dental, and vision)401(k) with employer funded matchCorporate wellness program with WellhubSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementEmployee Resource Groups and ZocClubs to promote shared community and belongingGreat Place to Work CertifiedCompany OverviewZocdoc is a digital marketplace company that connects healthcare patients and doctors. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://www.zocdoc.com.



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