[Remote] Specialist, Client Services

Note: The job is a remote job and is open to candidates in USA. S&P Global is a leading provider of essential intelligence, and they are seeking a Specialist in Client Services to provide technical support for their Enterprise Data Management solutions. The role involves investigating and resolving customer issues, advising on workarounds, and supporting client interactions. Responsibilities Advising on workarounds and identifying issues for bug fixing by the development team Supporting and monitoring feeds and processes for hosted and installed clients Interacting with clients and colleagues to ensure accurate and timely information flows Investigating and documenting existing procedures and making recommendations for improvements Providing 1st line support when necessary, which includes responding to telephone and online support queries Volunteer On-call support for which additional payment is provided for weekends and evenings. (After 1 year in role) Skills Undergraduate degree in related discipline or equivalent experience Experience in database management using MS SQL Client Facing experience Excellent problem solving capabilities Strong oral and written communication skills Direct experience of EDM Knowledge of web services and additional database software Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. Company Overview S&P Global is a market intelligence company that provides financial information and data analytics services. It was founded in 1860, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is