[Remote] Solution Engineer (Software Support, Third Shift)

Note: The job is a remote job and is open to candidates in USA. Appian is a community of innovators dedicated to transforming how organizations build and automate their business processes. As a Solution Engineer, you will be responsible for triaging and resolving alerts for the cloud platform, providing technical support, and improving system health through proactive monitoring and troubleshooting. Responsibilities Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues Provide direct technical support to customers as needed Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency Diagnose root causes and solve complex technical problems through hands-on troubleshooting Skills Bachelor's degree or equivalent work experience in a technical field A hands-on, technical background with strong troubleshooting skills Foundational knowledge of networking (e.g., TCP/IP, DNS, HTTP, routing) Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus) Experience in a procedural environment, such as Helpdesk or 1st Line Support, where you consistently followed established runbooks and processes Comfortable with the Linux command line Strong communication skills and the ability to work effectively within a team and with customers The ability and willingness to work a night shift schedule Provide after business hours support for proper handoff with our other regions as needed Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday) Foundational knowledge of databases (e.g., SQL, NoSQL) Experience with scripting languages (e.g., Python, Bash) to automate tasks Knowledge of container technologies like Docker and Kubernetes Benefits 401(k) plan with company match Flexible time off Paid parental leave Medical, dental, and vision plans Life insurance Disability insurance Wellness programs Flexible spending accounts Health savings account contributions Employee referral bonus program Learning and development resources Employee Assistance Program (EAP) with free mental health support Employee Stock Purchase Program (ESPP) Retirement/pension plan Wellness dollars Tuition reimbursement Family-forming benefits Company Overview Appian is a software company that provides digital transformation, low-code application development, and business process management. It was founded in 1999, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Appian has a track record of offering H1B sponsorships, with 5 in 2026, 37 in 2025, 43 in 2024, 30 in 2023, 38 in 2022, 31 in 2021, 24 in 2020. Please note that this does not guarantee sponsorship for this specific role.