[Remote] Software Support Specialist III

Note: The job is a remote job and is open to candidates in USA. Flywire is a global payments enablement and software company on a mission to deliver complex payments solutions. The Software Support Specialist III will support a large number of active accounts by providing accurate answers to inquiries regarding software features and integrations. Responsibilities Reliably delivers prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat Reads integration, API, and payment logs to diagnose issues related to payment processing, integrations, and Invoiced features Identifies when it is most efficient to move a client conversation from email to a call Autonomously schedules and leads the call without support from another team member Escalates complex issues to a Technical Software Support Specialist Contributes to internal and customer-facing documentation Available to assist the implementation and customer success teams with client questions about Invoiced Stay up to speed on Invoiced functionality, available to answer questions about Invoiced from internal teams Skills Bachelor's Degree from an accredited university 1-3 years in a customer-facing role at a SaaS company Must have prior experience with Netsuite or Intacct Familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot, or Rest APIs Innovative problem solver Naturally diplomatic and tactful Reliable, honest, hardworking Based within EST is highly preferred Benefits Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days! Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Company Overview Flywire is a payments enablement and software company that simplifies complex payments for its clients and their customers. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Flywire has a track record of offering H1B sponsorships, with 2 in 2026, 14 in 2025, 6 in 2024, 7 in 2023, 18 in 2022, 7 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.