[Remote] Software Onboarding & Support Specialist

Note: The job is a remote job and is open to candidates in USA. Vision Government Solutions, Inc. is looking for a Software Onboarding & Support Specialist who enjoys helping people succeed and thrives in a client-facing environment. This role focuses on training, onboarding, and supporting clients as they learn to use the software, leading training sessions, and providing high-quality support.ResponsibilitiesLead virtual and in-person training sessions for new and existing clientsGuide clients through onboarding, helping them understand system setup and workflowsCreate a positive, engaging training experience that builds client confidenceDevelop and maintain training materials, guides, and resourcesRepresent DataScout at client meetings, conferences, and eventsRespond to client questions and provide timely, thoughtful supportHelp users work through challenges and better understand system functionalityDocument client interactions and track activity in internal systemsIdentify common questions or trends and help improve training and onboarding processesWork closely with internal teams to improve the overall client experienceAssist with testing new features and providing user-focused feedbackSupport other team initiatives as neededSkillsStrong communication skills - both written and verbalConfidence leading meetings, trainings, or presentationsHighly organized and detail-orientedAbility to manage multiple priorities in a fast-paced environmentA natural problem-solver who enjoys helping othersExperience in training, onboarding, teaching, or customer-facing roles preferredExperience supporting clients or users in a professional settingAbility to quickly learn new software and explain it clearly to othersSelf-motivated and dependableComfortable working independently in a remote environmentPositive attitude with a willingness to learn and adaptFamiliarity with GIS, mapping, or property dataExperience working with local government or public sector clientsBenefitsPaid Time Off (PTO)Benefits including health, dental, and vision insuranceCompany-paid life insurance and long-term disability401(k) with company matchCompany OverviewSince 1975, Vision Government Solutions has been providing the highest quality Appraisal Services and CAMA Software in the industry to assessing departments located throughout the United States. It was founded in 1975, and is headquartered in Northborough, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http://www.vgsi.com/Vision/Corporate/corporate.aspx.



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