[Remote] Social Media Content Specialist - English + Japanese - Remote Canada/US

Note: The job is a remote job and is open to candidates in USA. ICUC is a team of creatives and social media experts focused on delivering top-notch social media services for brands. They are seeking a bilingual Social Media Content Specialist to moderate and create engaging content for online communities, ensuring a safe and respectful environment for clients' audiences. Responsibilities Moderating and responding to comments across our clients' social channels using their unique brand voice Writing thoughtful, engaging content to spark conversations and drive engagement Ensuring online communities are safe, respectful, and aligned with client guidelines Escalating issues, insights, or trends to the internal team when needed Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience Skills Native-level fluency in English AND Japanese Exceptionally strong written communication skills (spelling, grammar, clarity) in both English AND Japanese You live in Canada and are legally allowed to work here You're open and available to work any shift, any day - including weekends You've got professional experience managing social platforms, specifically moderating and engaging You know how to write for brands and can adapt your tone for different audiences You know your way around and the ins and outs of all the major social platforms You're into the kind of content you'll be moderating - whether it's tech, retail, food, or hospitality and tourism, you're curious and engaged You're organized, reliable, and have excellent customer service instincts You have fast, reliable internet with no data restrictions You also have an active Facebook account Benefits A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week. Company Overview ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. It was founded in 2002, and is headquartered in Montréal, Quebec, CAN, with a workforce of 501-1000 employees. Its website is