[Remote] Small Business Analyst

Note: The job is a remote job and is open to candidates in USA. MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Small Business Analyst will partner with the sales team to enhance small business operations through analysis, strategic support, and the implementation of solutions tailored to brokers and small businesses.ResponsibilitiesAssist the sales team in developing expertise in U100 and SBS platformsConduct training to increase knowledge of MetLife’s U100 and SBS offeringsAdvise sales partners on value‑added strategies that optimize U100 business with intermediaries and customersSupport growth efforts to increase revenue from in‑force customers and renewalsConduct detailed analyses on small business metrics to identify trends and provide actionable insightsGenerate reports, dashboards, and visualizations that highlight broker, GA, and SMB client performance and needsCommunicate findings clearly to key stakeholders and leadershipAssess SBS/U100 workflows and recommend improvements for efficiency and accuracyCorrect errors related to failed process rules, data requirements, or file layouts in partnership with internal and external teamsLead or support key projects that enhance SBS/U100 capabilitiesLeverage advanced tools and technology to streamline processes and improve precisionPartner with cross‑functional teams including AE, underwriting, and operations to align analysis and strategy with U100 goalsPrepare for sales opportunities through contract evaluation, financial analysis, and competitive positioningSupport renewal cycles through data gathering, plan change evaluation, bundling recommendations, and offer positioningExecute required productivity tasks and contribute to continuous professional growthPerform additional responsibilities as assignedSkills1–5+ years in business, sales, analytics, or related fields or Sales Academy GraduateProficiency in Salesforce and Microsoft OfficeStrong analytical, communication, collaboration, and presentation skills with strong attention to detailUnderstanding of business processes and financial principles relevant to brokers, General Agents, and Small BusinessesAbility to obtain a Life, Accident & Health license within 90 days; must maintain licensing and continuing educationBA/BS degree in Business Analytics, Finance, Marketing, or related fieldExperience using Copilot to identify sales opportunitiesInsurance industry experience highly preferredBenefitsComprehensive health plan that includes medical/prescription drug and visionDental insuranceNo-cost short- and long-term disabilityCompany-paid life insuranceLegal servicesA retirement pension funded entirely by MetLife401(k) with employer matchingGroup discounts on voluntary insurance products including auto and homePetCritical illnessHospital indemnityAccident insuranceEmployee Assistance Program (EAP)Digital mental health programsParental leaveVolunteer time offTuition assistanceCompany OverviewMetLife is a provider of insurance, employee benefits, and financial services . It was founded in 1868, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.metlife.com.



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