[Remote] ServiceNow Analyst: ITSM reqs gathering/documentation for config / customization + support + reporting

Note: The job is a remote job and is open to candidates in USA. KORE1 is a nationwide provider of staffing and recruiting solutions, currently seeking a ServiceNow Analyst to bridge the gap between business stakeholders and the technical ServiceNow development team. This role involves gathering requirements, evaluating business processes, and ensuring that ServiceNow solutions align with organizational needs while focusing on user experience and process improvement. Responsibilities • Collaborate with business units to capture and document requirements for ServiceNow modules. • Translate business needs into clear functional and technical requirements. • Identify process gaps and recommend ServiceNow solutions or enhancements. • Develop process maps, workflows, and user stories to ensure business processes are logical and efficient. • Evaluate existing processes and recommend ServiceNow-enabled improvements. • Ensure workflows align with ITIL and organizational best practices. • Support ServiceNow configurations, including forms, fields, lists, workflows, and reports. • Assist with testing, validation, and rollout of new features and enhancements. • Provide Tier 2/3 support for ServiceNow related incidents and issues. • Review and refine ServiceNow interfaces for usability and consistency. • Conduct training sessions, create documentation, and support end-user adoption. • Partner with stakeholders to ensure solutions meet both technical and business expectations. • Maintain documentation of business requirements, process flows, and configuration changes. • Support governance processes by ensuring compliance with established standards and frameworks. • Develop and deliver reports, dashboards, and KPIs within ServiceNow to track performance. Skills • ServiceNow Certified System Administrator or Business Analyst certification • 2-5 years of experience as a Business Analyst or Systems Analyst, ideally within ITSM or enterprise applications • ServiceNow platform knowledge (configuration & workflows) • Experience working with ServiceNow (Incident, Problem, Change, CMDB, Knowledge, Request, or other modules) • Requirements gathering & documentation • User story creation & backlog management • Strong skills in process mapping, documentation, and stakeholder communication • Business process analysis & improvement • Testing & validation support • Provide Tier 2/3 support for ServiceNow related incidents and issues • Strong communication & stakeholder management • Familiarity with ITIL processes and IT service management best practices • Ability to work across technical and non-technical teams • Ability to develop & deliver reports, dashboards, & KPIs within ServiceNow to track performance Education Requirements • Bachelor's degree in information systems, Business, or related field (or equivalent experience) Company Overview • Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is Apply tot his job