[Remote] Service Titan Specialist

Note: The job is a remote job and is open to candidates in USA. BxB Media is a company that collaborates with HVAC and home services professionals to enhance their brands and growth. They are seeking a ServiceTitan Specialist who will be responsible for client communication, hands-on support with ServiceTitan, and creating custom workflows and reports.ResponsibilitiesCommunicating with the client via email and virtual meetings to discuss projects or live-troubleshoot issuesProviding guidance or completing hands-on work in all areas of ServiceTitanCreating Custom Workflows, Reports, and DashboardsAccounting best practices (batches, job costing, etc.)Memberships (recurring services, price book items, automated billing, etc.)Custom Estimates and ProposalsRecommending software configurations to suit the client's needsLeading training on ServiceTitan features or workflows for clientsDocumenting Standard Operating Procedures for workflowsSuccessfully troubleshooting user issuesCoordinating with Support resources to drive completion of open items, including working with ServiceTitan Support, CSM, and other internal departmentsWrite and deliver custom reports for clients, such as end-of-month progress reportsOther duties as assignedSkillsMust have ServiceTitan experienceDispatching SoftwareHome Service ExperienceExcellent customer service experienceExperience with marketing platforms such as Mailchimp or MarketingEdge is preferredCRM database experienceHigh communication via phone and emailBenefitsMedicalDentalVisionEAP401K3.08 hours of accrual of PTO biweekly6 Paid HolidaysCompany OverviewBxB Media | A BDR Company collaborates with HVAC contractors and distributors to help them build great brands to drive profit and growth. It was founded in 2010, and is headquartered in Rochester Hills, Michigan, USA, with a workforce of 51-200 employees. Its website is https://bxbmedia.com.



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