[Remote] Service Representative, Brokerage Placement – Commercial Lines

Note: The job is a remote job and is open to candidates in USA. Brown & Brown is a company built on meritocracy and a unique culture that rewards self-starters. They are seeking a Service Representative for Brokerage Placement in Commercial Lines to service and retain commercial business by handling policy service requests from retail agents.ResponsibilitiesRespond to retail agent service inquiries (email/phone) within established service-level standards and route complex items appropriatelyProcess endorsements, audits, cancellations, reinstatements, payment status inquiries, and general policy status requests across commercial insurance lines of business including casualty, property, financial, and management lines and various other lines of businessIssue and deliver Certificates of Insurance; verify accuracy prior to deliveryAccess carrier portals to retrieve/process endorsements, and other service items as neededFollow up on open tasks to close in first time-final mode whenever possibleCollaborate with brokers and carrier contacts to resolve service issues and clarify requirementsEscalate non-routine requests or items requiring broker or carrier reviewFollow carrier guidelines, state regulations, surplus lines requirements (as applicable to service tasks), and internal proceduresMay perform other responsibilities as assignedSkillsActive P&C and Surplus lines licenses (or ability to obtain within 45 days)Good verbal and written communication skills to interact with customers at all levelsExcellent time management skills to prioritize daily tasksAbility to understand and efficiently utilize manual and automated technology platformsBachelor's degree in Business, Risk Management, or related field1-2 years commercial lines insurance experience (wholesale or retail); commercial servicing experience strongly valuedProfessional designations such as CISR, CIC, CPCU, or equivalentTwo or more years of insurance work experience or bachelor's degreeBenefitsHealth Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Company OverviewBrown & Brown delivers risk management solutions to help protect and preserve what our customers value most. It was founded in 1939, and is headquartered in Daytona Beach, Florida, US, with a workforce of 10001+ employees. Its website is http://www.bbrown.com.



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