[Remote] Service Contract Associate

Note: The job is a remote job and is open to candidates in USA. Zurich North America is hiring multiple Service Contract Associates to join their Vehicle Service Contract team. The role involves investigating and resolving low complexity mechanical breakdown claims while providing customer-centric service.ResponsibilitiesField incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claimsDetermine applicable contractual coverage and most appropriate replacement/repair solutionWork to have a timely resolution to claims by negotiating costs and labor hours associatedEnsure customer service by proactively communicating information, responding to inquiries, and following customer protocolsSkillsHigh School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area ORBachelor's Degree and 1 or more years of experience in the Automotive Repair area ORZurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair areaCustomer service experienceExperience with Microsoft OfficeExperience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisorStrong communication and negotiation skillsAbility to multi-taskOrganization and time management skillsExperience with collaboration and working across work groupsASEBenefitsShort-term incentive bonus eligibility set at 5%Competitive pay and comprehensive benefits for employees and their familiesCompany OverviewZurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group. It was founded in 2016, and is headquartered in Schaumburg, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.zurichna.com.



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