[Remote] Senior Software Engineer(Support Engagement) - 2914 (Remote)

Note: The job is a remote job and is open to candidates in USA. CES is a company with over 26 years of experience in Software Product Development and Digital Transformation Consulting Services. They are seeking a Senior Software Engineer to design and customize solutions in Dynamics 365 Customer Service and Omnichannel, while collaborating with functional consultants and providing technical support. Responsibilities • Design, develop, and customize solutions in Dynamics 365 CE Customer Service & Omnichannel • Build and deploy PVA chatbots integrated with Customer Service channels • Configure and support Contact Center service flows (voice, chat, email, social channels) • Collaborate with functional consultants to translate business requirements into technical solutions • Ensure compliance with security roles and access control in CE applications • Provide technical support, troubleshooting, and performance optimization Skills • Strong hands-on experience in Dynamics 365 Customer Service module • Expertise in Omnichannel for Customer Service (routing, workstreams, channels, agent experience) • Development and customization using Power Virtual Agents (PVA) for chatbot solutions • Experience integrating and configuring Contact Center solutions (service-only focus, no ERP/Finance modules) • Proficiency in Power Platform (Dataverse, Power Automate, Canvas/Model-driven apps) • Knowledge of custom plug-ins, workflows, PCF controls, and ribbon customization • Familiarity with Azure services for extending Dynamics 365 capabilities • Design, develop, and customize solutions in Dynamics 365 CE Customer Service & Omnichannel • Build and deploy PVA chatbots integrated with Customer Service channels • Configure and support Contact Center service flows (voice, chat, email, social channels) • Collaborate with functional consultants to translate business requirements into technical solutions • Ensure compliance with security roles and access control in CE applications • Provide technical support, troubleshooting, and performance optimization • Microsoft certifications in Dynamics 365 Customer Service / Omnichannel / Power Platform • Prior experience in large-scale contact center implementations • Strong communication and stakeholder management skills Benefits • Flexible working hours to create a work-life balance. • Opportunity to work on advanced tools and technologies. • Global exposure to not only collaborate with the team, but also to connect with the client portfolio and build professional relationships. • Highly encouraged for any innovative ideas & thoughts and we support in executing the same. • Periodical and on-spot rewards and recognitions on your performance. • Provides a better platform for enhancing skills via many different L&D programs. • Enabling and empowering atmosphere to work along. Company Overview • CES is an information technology and business process management company. It was founded in 1996, and is headquartered in Bolingbrook, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • CES has a track record of offering H1B sponsorships, with 14 in 2025, 10 in 2024, 7 in 2023, 13 in 2022, 11 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job