[Remote] Senior Salesforce Manager, CRM Systems

Note: The job is a remote job and is open to candidates in USA. GitLab is an open-core software company that develops a comprehensive AI-powered DevSecOps Platform. The Senior Salesforce Manager, CRM Systems will lead the Salesforce CRM Systems team to design and evolve the enterprise Salesforce platform, ensuring efficient operations for sales, finance, and operations workflows while mentoring team members and driving major initiatives. Responsibilities • Lead and mentor a distributed team of Salesforce Developers, Administrators, and CPQ Engineers, providing clear direction, coaching, and support • Manage team capacity planning, resource allocation, hiring, and onboarding to ensure the right skills are in place for current and upcoming initiatives • Design, develop, test, and document scalable Salesforce solutions using Apex Classes, Triggers, Lightning Web Components, Visualforce Pages, Aura Components, and declarative tools • Drive optimization of quoting, pricing, CPQ, and order management processes to support complex sales cycles and end-to-end sales operations workflows • Maintain data integrity and reliability across Salesforce and integrated platforms, including ERP, CRM, billing, and other enterprise systems • Partner with sales, finance, operations, product, and engineering teams (including information security, DevOps, and infrastructure) to translate business requirements into effective Salesforce solutions • Implement and champion development best practices, test automation frameworks, and DevOps practices for Salesforce environments to ensure platform reliability, performance, and security • Stay current with Salesforce platform advancements and emerging AI capabilities, and guide the team in adopting these technologies to drive productivity and innovation Skills • Advanced hands-on experience designing, building, and maintaining Salesforce solutions, including Apex Classes, Triggers, Lightning Web Components, Visualforce, declarative automation tools, and enterprise integrations • Background leading high-performing Salesforce development teams, including recruiting, hiring, onboarding, mentoring, and creating individualized development plans • Proven ability to manage complex Salesforce programs and projects, including capacity planning, resource allocation, timeline management, and coordination across multiple initiatives • Experience architecting and optimizing Salesforce implementations that support complex pricing models, usage-based billing, CPQ, and integrations with ERP, CRM, billing, and other enterprise systems • Familiarity with test automation frameworks, modern web technologies, DevOps practices for Salesforce environments, and approaches to ensuring platform reliability, security, and data integrity • Demonstrated skill in partnering with sales, finance, operations, product, and engineering teams to translate business requirements into scalable, maintainable Salesforce solutions • Experience presenting technical designs and recommendations to executive stakeholders and facilitating clear, constructive communication across cross-functional, distributed teams • Interest in and exposure to AI integration and emerging Salesforce AI capabilities, with a willingness to adopt internal AI tools and learn new technologies; candidates with related or transferable backgrounds are encouraged to apply Benefits • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Company Overview • GitLab is a web-based Git repository manager that offers a variety of features for software development teams. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job