[Remote] Senior Manager, Region Customer Services

Note: The job is a remote job and is open to candidates in USA. The Coca-Cola Company is seeking a Senior Manager, Region Customer Service to provide a single point of contact for Customer Service across regional and national functions. This role involves managing activities that impact orders and customers while leading process improvement initiatives and collaborating with various stakeholders. Responsibilities • Represent Region Customer Service on process improvement initiatives and strategic projects across national and regional cross-functional stakeholder groups • Lead management of planned/unplanned activities for the assigned facilities • Informal and formal allocation, Hurricane Preparedness, Holiday schedules • Develop customer facing communications • New item implementations, Managing warehouse closing/openings, Item discontinuations • Support process modernization and automation • Support SAP implementations (including Contour/s4/Hanna/p40) • Support supply chain project implementations • Lead cross functional order management & customer service improvement initiatives • Assist with natural/manmade disasters, Unplanned closings • Redirects, Dock Capacity, Transportation issues, Load weight initiatives • Open order reports, Pointer changes for customers, Quality holds • Pre-Cuts, Short code and too old to sell process, Product recall coordination • Support team absence with coverage of responsibilities across time zones Skills • 7-10 years of experience in Customer Service and/or Supply Chain. Exposure to Lean Six Sigma (Green Belt Certified is a plus, but not required) • Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI) • Experience with SAP (P08, P40, BW, IC, R/3), OTM • Experience with Salesforce (Thirsty) • Knowledge of the Order to Cash Life Cycle • Intermediate understanding of Supply Chain Management • Strong communication skills • Project management experience Education Requirements • Bachelor’s degree preferred Benefits • A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Company Overview • The Coca-Cola Company is a soft drink manufacturer & distributor that makes a variety of soft drinks, including diet coke and regular coke. It was founded in 1892, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is Apply tot his job