[Remote] Senior Designer, Conversational AI - Remote

Note: The job is a remote job and is open to candidates in USA. UnitedHealthcare is simplifying the health care experience and improving community health. The Senior Conversational AI Designer will collaborate with product and engineering teams to create intuitive conversational experiences that meet customer needs.

Responsibilities
• Create conversational flows that anticipate user goals, craft multi-turn interactions handling various user intents and edge cases and develop responses that feel human, clear and aligned with brand voice
• Craft, test and iterate prompts that elicit high-quality responses from LLMs across diverse use cases, influencing system instructions with precise engineering requirements to guide AI behavior in context-aware, multi-turn interactions
• Develop error handling and recovery strategies that gracefully manage AI misunderstandings while maintaining user trust and experience quality
• Design seamless experiences that thoughtfully integrate voice, visual and text elements to enhance user engagement and support solutions
• Utilize conversation data to identify enhancement opportunities, refine flows and measurably improve business metrics
• Act as design subject matter expert for product and engineering teams to ensure cohesive implementation of user experiences
• Partner with engineering teams on interaction modeling and NLU curation to define and enhance model performance
• Ensure conversations are accessible to diverse audiences while addressing privacy concerns, minimizing bias and maintaining transparency in AI interactions

Skills
• 4+ years of hands-on experience designing highly complex chat and voice conversational experiences
• 1+ years of hands-on experience designing innovative conversational AI solutions
• Proven knowledge of LLMs, bot platforms and prompt engineering best practices
• Digital portfolio or work samples of relevant AI/conversational projects
• Proven adept at crafting conversations and logic that align to the strategy while following voice, tone and brand standards
• Demonstrated ability to partner with engineering, product and business stakeholders to translate insights into conversational solutions
• Proven record of displaying ownership through problem solving and decision-making skills
• Experience contributing to scalable frameworks and conversational design patterns
• Experience creating, iterating and tuning AI personas
• Experience working in a clinical, healthcare or health insurance setting
• Experience or working knowledge of writing for accessibility, health literacy and/or plain language guidelines
• Knowledge of ethical AI standards including bias, fairness and transparency
• Working knowledge of Figma (or comparable design programs)

Benefits
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Company Overview
• UnitedHealthcare helps people live healthier lives by simplifying the health care experience. It was founded in 1977, and is headquartered in Minnetonka, Minnesota, USA, with a workforce of 10001+ employees. Its website is http://www.uhc.com.

Company H1B Sponsorship
• UnitedHealthcare has a track record of offering H1B sponsorships, with 48 in 2025, 26 in 2024, 45 in 2023, 61 in 2022, 60 in 2021, 68 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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