Remote Senior Consultant - Service
About the position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Consultant - REMOTE. In this role, you will be pioneering breakthroughs in healthcare technology and contributing to a global community that values diversity and individuality. You will provide expert-level support and service to enhance the efficiency of automation in healthcare diagnostics. Your ability to troubleshoot complex issues and collaborate with regional teams will play a key role in driving innovation and improving service outcomes across multiple regional units. You will have the opportunity to work flexibly in a supportive environment that invests in your professional and personal growth.
Responsibilities
• Manage and track service escalations to identify process non-conformance.
• Create and present data to influence business decisions regarding product issues.
• Conduct technical meetings and webinars via remote conferencing.
• Develop and review Product Support Troubleshooting Documentation.
• Efficiently troubleshoot system-level issues including hardware and software.
• Collaborate with in-house R&D and OEM service teams to deliver tailored solutions.
• Utilize proactive tools and data sets for targeted remedial actions.
• Perform other responsibilities as required.
Requirements
• Minimum 2-year degree in a technical discipline; Engineering preferred.
• 5+ years of experience in Engineering/Support role; Healthcare Diagnostics preferred.
• Experience with automation systems is advantageous.
• 10-30% travel may be required based on skill level.
• Strong data analytics skills for troubleshooting and presentations.
• Proficient with Microsoft Excel, PowerPoint, Notepad++, SQL.
• Effective team participation and leadership skills.
• Strong customer service and communication skills.
• Ability to multitask and prioritize concurrent activities.
Nice-to-haves
• Project Management experience is a plus.
• Experience with automation systems is advantageous.
Benefits
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Life insurance and disability coverage.
• Paid time off including sick leave.
• Flexible work environment to support personal growth.
• Opportunities for professional development and training.
Apply Now
Apply Now
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Consultant - REMOTE. In this role, you will be pioneering breakthroughs in healthcare technology and contributing to a global community that values diversity and individuality. You will provide expert-level support and service to enhance the efficiency of automation in healthcare diagnostics. Your ability to troubleshoot complex issues and collaborate with regional teams will play a key role in driving innovation and improving service outcomes across multiple regional units. You will have the opportunity to work flexibly in a supportive environment that invests in your professional and personal growth.
Responsibilities
• Manage and track service escalations to identify process non-conformance.
• Create and present data to influence business decisions regarding product issues.
• Conduct technical meetings and webinars via remote conferencing.
• Develop and review Product Support Troubleshooting Documentation.
• Efficiently troubleshoot system-level issues including hardware and software.
• Collaborate with in-house R&D and OEM service teams to deliver tailored solutions.
• Utilize proactive tools and data sets for targeted remedial actions.
• Perform other responsibilities as required.
Requirements
• Minimum 2-year degree in a technical discipline; Engineering preferred.
• 5+ years of experience in Engineering/Support role; Healthcare Diagnostics preferred.
• Experience with automation systems is advantageous.
• 10-30% travel may be required based on skill level.
• Strong data analytics skills for troubleshooting and presentations.
• Proficient with Microsoft Excel, PowerPoint, Notepad++, SQL.
• Effective team participation and leadership skills.
• Strong customer service and communication skills.
• Ability to multitask and prioritize concurrent activities.
Nice-to-haves
• Project Management experience is a plus.
• Experience with automation systems is advantageous.
Benefits
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Life insurance and disability coverage.
• Paid time off including sick leave.
• Flexible work environment to support personal growth.
• Opportunities for professional development and training.
Apply Now
Apply Now