[Remote] Senior Client Success Manager-1
Note: The job is a remote job and is open to candidates in USA. Momentive Software is dedicated to amplifying the impact of purpose-driven organizations globally. They are seeking a Senior Client Success Manager to serve as a strategic partner for clients, ensuring their needs are met while focusing on client portfolio development and retention.
Responsibilities
• Proactively manage portfolio of assigned clients through health checks measuring adoption, usage, and success
• Handle contract renewal process and expansion of both software and service
• Achieve targeted KPIs including client renewals, platform usage, and positive NPS
• Build relationships with assigned clients and act as their internal voice
• Manage client expectations through clear communication and anticipating roadblocks
• Consistently log all client interactions and activities in Salesforce
• Identify upsell and cross-sell opportunities to increase annually recurring revenue (ARR)
• Improve overall awareness of Momentive Software to promote brand and solutions
• Serve as subject matter expert within assigned industry vertical
• Provide clients with industry best practices and proactive strategies
• Collect and utilize client data to drive adoption and monitor risk
• Analyze and provide data/metrics on account statuses, trends, and client health
• Report findings to management and internal teams
• Manage pipeline moving swiftly to meet assigned quota
• Capture and share client feedback cross-functionally
• Submit items to product/development team for consideration
• Escalate unresolved client concerns to management
• Share recommendations to improve processes with client success team
• Lead strategic initiatives with product and development teams for enterprise requirements
• Other duties as assigned
Skills
• Bachelor's degree required or equivalent experience
• 3 years of related experience required
• Must have excellent analytical and problem-solving skills
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Strong presentation skills and ability to negotiate
• Proficient in Microsoft Office Suite
• Demonstrate ability to learn and understand basic office software applications
• Familiarity with CRM and performance tracking
• Excellent verbal and written communication, organization and follow up skills
• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
• Ability to work effectively within a fast-paced, deadline-driven environment
• Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
• Strong clients focus with exceptional collaboration skills ability to influence
• Salesforce experience is a plus
• SaaS solutions
• Association/non-profit sector experience
• Client Success Platform experience
Benefits
• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility
Company Overview
• Momentive Software is the provider of technology and revenue solutions for more than 13,000 associations and nonprofit organizations. It was founded in 2017, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://momentivesoftware.com.
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Responsibilities
• Proactively manage portfolio of assigned clients through health checks measuring adoption, usage, and success
• Handle contract renewal process and expansion of both software and service
• Achieve targeted KPIs including client renewals, platform usage, and positive NPS
• Build relationships with assigned clients and act as their internal voice
• Manage client expectations through clear communication and anticipating roadblocks
• Consistently log all client interactions and activities in Salesforce
• Identify upsell and cross-sell opportunities to increase annually recurring revenue (ARR)
• Improve overall awareness of Momentive Software to promote brand and solutions
• Serve as subject matter expert within assigned industry vertical
• Provide clients with industry best practices and proactive strategies
• Collect and utilize client data to drive adoption and monitor risk
• Analyze and provide data/metrics on account statuses, trends, and client health
• Report findings to management and internal teams
• Manage pipeline moving swiftly to meet assigned quota
• Capture and share client feedback cross-functionally
• Submit items to product/development team for consideration
• Escalate unresolved client concerns to management
• Share recommendations to improve processes with client success team
• Lead strategic initiatives with product and development teams for enterprise requirements
• Other duties as assigned
Skills
• Bachelor's degree required or equivalent experience
• 3 years of related experience required
• Must have excellent analytical and problem-solving skills
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Strong presentation skills and ability to negotiate
• Proficient in Microsoft Office Suite
• Demonstrate ability to learn and understand basic office software applications
• Familiarity with CRM and performance tracking
• Excellent verbal and written communication, organization and follow up skills
• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
• Ability to work effectively within a fast-paced, deadline-driven environment
• Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
• Strong clients focus with exceptional collaboration skills ability to influence
• Salesforce experience is a plus
• SaaS solutions
• Association/non-profit sector experience
• Client Success Platform experience
Benefits
• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility
Company Overview
• Momentive Software is the provider of technology and revenue solutions for more than 13,000 associations and nonprofit organizations. It was founded in 2017, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://momentivesoftware.com.
Apply tot his job
Apply To this Job