Remote Seasonal Customer Support Representative – Charlotte NC Local Hires
DO YOU LIVE IN THE CHARLOTTE NC AREA? THEN THIS IS JUST FOR YOU This is a remote position based in the Greater Charlotte NC area, local to our Charlotte NC office. Now Hiring: Seasonal Customer Support Representatives Remote | NC and SC Residents Only | Starting at $16.75/hr. Who We Are At TaxSlayer, we’re more than just a tax software company—we’re empowering individuals and small businesses to file their taxes online with confidence and ease. Since 1965, TaxSlayer has been revolutionizing the way people file taxes through our intuitive, user-friendly platform that guides customers step-by-step to ensure accuracy and maximize refunds. Headquartered in Augusta, GA, with a satellite office in Charlotte, NC, TaxSlayer proudly employs nearly 200 year-round team members and 300 seasonal support agents. Our people are a talented group of innovators who work collaboratively to improve our products and exceed customer expectations year after year. Are you a TaxSlayer? Job Summary We’re seeking Seasonal Customer Support Representatives for the 2025 tax season to join our remote team and deliver exceptional service to our customers during our busiest time of year. This is a work-from-home opportunity starting in January 2026. What We Offer • Competitive hourly pay starting at $16.75/hour • Paid training to set you up for success • Remote work from the comfort of your home • Opportunities for tax professionals and desktop support specialists — please let us know if that’s you Responsibilities • Respond to customer inquiries via phone and chat • Provide accurate information about products and services • Troubleshoot and resolve customer issues professionally • Maintain and update customer records • Collaborate with team members to meet customer needs • Meet performance goals for response time, satisfaction, and quality • Stay informed about company products and policies • Ensure a quiet, professional remote work environment Qualifications • High school diploma or equivalent (college degree preferred) • Previous customer service or support experience • Excellent communication and problem-solving skills • Ability to multitask in a fast-paced environment • Strong attention to detail and organizational skills • Proficiency with customer support tools and systems • Reliable internet connection (minimum 25 Mbps download / 10 Mbps upload) • A quiet, distraction-free workspace • Flexibility to work evenings, weekends, and holidays How to Apply • Complete the full application • Opt in for text messages so we can reach you quickly and easily Ready to Join the Team? If you're passionate about helping others and want to be part of a fast-paced and supportive team — apply now and get ready for a rewarding seasonal experience. Please Note As a federal contractor, TaxSlayer is responsible for ensuring employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise. Equal Opportunity Employer TaxSlayer is an equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Apply tot his job