[Remote] Seasonal, Customer Care Representatives - DIY

Note: The job is a remote job and is open to candidates in USA. H&R Block is the world’s leader in tax preparation services, and they are seeking seasonal Customer Service agents to provide advanced client support for their DIY online and software tax products. The role involves communicating with clients via phone, email, or chat to assist them with their inquiries and issues. Responsibilities • Interpret client needs, utilize software solutions, and troubleshooting skills to identify practical solutions • Utilize software solutions, knowledge base, and computer systems to resolve and track user incidents • Identify potential security issues and escalate issues appropriately to business partners, including partnering with developers and other lines of business • Communicate clearly and calmly on the telephone, email, and chat and to use effective customer service techniques with clients who may be under stress • Utilize oral, written, and interpersonal communication skills to interact with all levels of associates Skills • High school diploma or equivalent • No previous work experience necessary Benefits • Shift differential pay for mid, evening, and weekend shifts • Additional monthly and end of season incentives by exceeding performance standards • Competitive compensation and benefits to support your health and well-being Company Overview • H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial. It was founded in 1955, and is headquartered in Kansas City, Missouri, USA, with a workforce of 10001+ employees. Its website is Apply tot his job