[Remote] Salesforce Support Analyst

Note: The job is a remote job and is open to candidates in USA. Daxko powers wellness to improve lives by providing solutions for health and wellness facilities. As a Salesforce Support Analyst, you will ensure the Salesforce platform runs smoothly, providing support and troubleshooting for end users while collaborating with the Business Systems team to enhance the platform's efficiency and usability. Responsibilities Serve as the first point of contact for Salesforce support, monitoring and triaging incoming tickets Troubleshoot user issues involving records, reports, dashboards, automations, and access Investigate data or process errors, resolve what you can, and collaborate with senior admins/developers on complex issues Perform user administration tasks (profiles, roles, permissions, new user setup, deactivation, etc.) Maintain and improve reports, dashboards, list views, and filters to ensure data accuracy and usability Make configuration updates (picklist changes, field updates, page layout modifications) with guidance from senior team members Assist with data management tasks such as imports, exports, and deduplication Document common support issues, FAQs, and resolution steps to improve internal knowledge sharing Participate in regression and user acceptance testing during new releases or enhancements Collaborate with the Business Systems team to identify recurring issues and recommend improvements Skills Solid understanding of Salesforce data relationships (objects, fields, lookups, ownership) Strong analytical and troubleshooting skills — you enjoy digging into the “why” behind issues Excellent communication skills and the ability to translate technical concepts to non-technical users High attention to detail when working with data or making administrative updates Customer-first mindset with the ability to manage multiple requests and prioritize effectively Ability to collaborate across diverse teams (Sales, Marketing, Customer Success, Finance, etc.) Bachelor's degree in Business Administration or equivalent experience Experience with Sales Cloud, Service Cloud, and/or Experience Cloud Hands-on experience with Salesforce Flows (building, debugging, or troubleshooting) Experience with Microsoft 365 1+ years of Salesforce administration experience Salesforce certifications such as Admin, Advanced Admin, or Platform App Builder Benefits Flexible paid time off Affordable health, dental, and vision insurance options Monthly fitness reimbursement 401(k) matching New-Parent Paid Leave Casual work environments Remote work Company Overview Daxko is a technology company that empowers the fitness and wellness industry with innovative software solutions. It was founded in 1998, and is headquartered in Birmingham, Alabama, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Daxko has a track record of offering H1B sponsorships, with 2 in 2024, 3 in 2022, 4 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.