[Remote] Salesforce Admin / Developer (Production support – CPQ)

Note: The job is a remote job and is open to candidates in USA. Quantum World Technologies Inc. is seeking a Salesforce Admin / Developer to lead a team supporting Salesforce production systems. The role requires strong development and administration skills, focusing on optimal performance, troubleshooting, and incident management within Salesforce CPQ environments. Responsibilities • Handson experience with Admin activities on Sales cloud, Service cloud, Salesforce CPQ • Preferably to have experience working on and supporting managed packages like Distribution Engine, DocuSign, Conga, LSN, ZoomInfo, Qualtrics, Guidecx, 6Sense • Experience in supporting integrations between Salesforce, other third party applications and home-grown system • Lead and mentor the production support team for Salesforce, acting as point of contact for major incidents, escalations and CPQ-related production issues. • Perform root-cause analysis on operational issues; use your development skills to debug and resolve complex problems • Take ownership of incidents, problem, and change management processes for Salesforce production environments • Proactively monitor system performance, anticipate and address potential risks, and suggest preventive measures • Collaborate closely with development, QA, admin, and business teams to ensure seamless delivery and support • Manage and execute data updates, data loads, and bulk operations in the Salesforce Production Org, ensuring data integrity and compliance • Drive improvements to operational processes, documentation, and runbooks • Assertively communicate clearly with technical and non-technical stakeholders at all levels, providing timely updates on issue status and action plans • Stay up to date with Salesforce releases, features, and best practices, applying relevant updates to production environments • Ensure compliance with SLAs, security standards, and audit requirements • Participate in on-call rotations and provide expert guidance during critical incidents Skills • Proven track record of managing and supporting large, complex Salesforce production environments • Strong hands-on development skills (Apex, Lightning, Visualforce, SOQL, etc.) with ability to effectively debug code and configurations • Excellent Salesforce admin experience, including data updates, user management, permission sets, etc. • In-depth knowledge of Salesforce platform, integrations, and process automation tools • Experience with root-cause analysis, incident resolution, and post-mortem documentation • Superior communication skills; able to proactively and assertively engage with teams and leadership • Experience in leading small to medium support teams and driving process improvement • Ability to work in fast-paced environments and manage multiple priorities • Salesforce certifications (Admin, Platform Developer, CPQ) preferred Company Overview • QUANTUM WORLD TECHNOLOGIES INC, is a IT Consulting and Staffing venture of QUANTUM GROUP OF COMPANIES having its presence in IT and I.T.E.S, Real Estate, Hospitality, Pharmaceuticals, and Entertainment Industries across the globe, with its headquarters in Los Alamitos CA, Parsippany – NJ, Seattle – WA, Canada, Dubai and India. It was founded in 2016, and is headquartered in Thousand Oaks, California, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job