[Remote] Sales Development Representative, Enterprise | Toronto, Canada | Remote

Note: The job is a remote job and is open to candidates in USA. Grafana Labs is a remote-first, open-source powerhouse with over 20M users worldwide. As a Sales Development Representative, you will engage with users and prospects to provide resources and guidance while partnering with the Sales Team to identify new business opportunities. Responsibilities Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends Follow up on inbound leads effectively and efficiently Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone Use Salesforce and Grafana dashboards for lead and account management and research Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them Consistently meet new business opportunity and pipeline targets Collaborate with cross-functional teams such as marketing and sales to win as a team Skills Located in NORAM Open to feedback and coaching, always looking for ways to improve Clear and concise written and verbal communication style Excellent organizational skills and the ability to prioritize many tasks and demands Willingness and ability to take on any task - no matter how small or big - with a focus on quality Resourceful and proactive in an environment that is constantly evolving Driven by purpose and by winning with a team-first attitude Curious and passionate about technology Experience in sales or customer-facing roles Familiarity with Salesforce and lead management tools Ability to craft thoughtful, value-add messaging Experience in a fast-paced, high-growth environment Benefits Equity Bonus (if applicable) 30 days per annum annual leave policy 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days Company Overview Grafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is