Remote Revenue Operations Supervisor (ROPS)
Job title: Remote Revenue Operations Supervisor (ROPS) in USA at DaVita
Company: DaVita
Job description: Posting Date 05/27/20252800 N Loop WestSte 800, Houston, Texas, 77092-8838, United States of AmericaThis position assists the manager by providing leadership and direction to assigned analysts on the ROPS special projects and analytics team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.SUPERVISORY RESPONSIBILITIES: YESThis position has supervisory responsibility and/or has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives.This is a remote position, candidate must be located in the U.SAuthorizations, eligibility, collections experience highly preferredESSENTIAL DUTIES AND RESPONSIBILITIESThe following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.Teammate Supervision and Customer Service (60%)
Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
Ensure high quality customer service according to department and company policy
Monitor team productivity and progress of specific area job functions
Determine staffing plans that promote the most effective use of all teammates
Establish, communicate, and ensure departmental goals and objectives are achieved
Address teammate relations issues appropriately and escalate to manager as necessary
Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
Write and conduct teammate annual Performance Development Reviews (PDRs) as required
Maintain teammate records in compliance with DaVita policy's and any applicable laws
Understand and communicate DaVita company policies and procedures
Work with People Services and manager to recruit teammates with appropriate skills and experience
Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures
Special Projects (25%)
Lead or actively participate in special projects
Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
Support the analytics team manager via business acumen and technical knowledge
Meet tight deadlines in a time sensitive and resource constrained project environment
Provide frequent updates to manager regarding the status of activities and initiatives
Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
Identify system and process improvements opportunities and make recommendations
Analytics/Reporting (10%)
Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
Identify system and process improvements and recommend process improvement plans
Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
Maintain reporting continuity, integrity, and communication among analytical departments
Other Duties (5%)
Champion the DaVita Mission and Values both internally and externally
Attend team meetings, phone conferences, and training as scheduled or needed
Perform other duties as assigned or required
Travel required: up to 5%
MINIMUM QUALIFICATIONSEducation, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.
Bachelor's degree required from accredited university with a focus in Business, Project Management, Economics, Finance, Statistics, Mathematics, or MIS, Health Administration
10+ years of demonstrated experience in healthcare analytics may be substituted for a degree
Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Demonstrated ability to balance department efficiency and service excellence
Willingness to assist teammates in order to achieve departmental goals
Demonstrated strengths in teambuilding and leadership skills
Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through
Solid data analysis experience - proficient in SQL, Excel, Access, or other analytical applications and be willing to learn new internal systems and tools
Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
Demonstrated project management and/or consultative skills when addressing complex inquiries from teammates/customers
Proven ability to complete projects with tight deadlines and time constraints
What Weāll Provide:More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access HeadspaceĀ®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitaās online training platform StarLearning.
#LI-RH1At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.This position will be open for a minimum of three days.Salary/ Wage Range $78,000.00 - $93,000.00 / yearIf a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. * New York Exempt: ā¢ New York City and Long Island: $64,350.00/year ā¢ Nassau, Suffolk, and Westchester counties: $64,350.00/year ā¢ Remainder of New York state: $60,405.80/year New York Non-exempt: ā¢ New York City and Long Island: $16.50/hour ā¢ Nassau, Suffolk, and Westchester counties: $16.50/hour ā¢ Remainder of New York state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: ā¢ Bellingham: $17.66/hour ā¢ Burien: $21.16/hour ā¢ Unincorporated King County: $20.29/hour ā¢ Renton: $20.90/hour ā¢ Seattle: $20.76/hour ā¢ Tukwila: $21.10/hour ā¢ Remainder of Washington state: $16.66/hourFor location-specific minimum wage details, see the following link:Compensation for the role will depend on a number of factors, including a candidateās qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more atColorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Expected salary: $78000 - 93000 per year
Location: USA
Apply for the job now!
Apply Now
Company: DaVita
Job description: Posting Date 05/27/20252800 N Loop WestSte 800, Houston, Texas, 77092-8838, United States of AmericaThis position assists the manager by providing leadership and direction to assigned analysts on the ROPS special projects and analytics team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.SUPERVISORY RESPONSIBILITIES: YESThis position has supervisory responsibility and/or has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives.This is a remote position, candidate must be located in the U.SAuthorizations, eligibility, collections experience highly preferredESSENTIAL DUTIES AND RESPONSIBILITIESThe following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.Teammate Supervision and Customer Service (60%)
Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
Ensure high quality customer service according to department and company policy
Monitor team productivity and progress of specific area job functions
Determine staffing plans that promote the most effective use of all teammates
Establish, communicate, and ensure departmental goals and objectives are achieved
Address teammate relations issues appropriately and escalate to manager as necessary
Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
Write and conduct teammate annual Performance Development Reviews (PDRs) as required
Maintain teammate records in compliance with DaVita policy's and any applicable laws
Understand and communicate DaVita company policies and procedures
Work with People Services and manager to recruit teammates with appropriate skills and experience
Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures
Special Projects (25%)
Lead or actively participate in special projects
Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
Support the analytics team manager via business acumen and technical knowledge
Meet tight deadlines in a time sensitive and resource constrained project environment
Provide frequent updates to manager regarding the status of activities and initiatives
Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
Identify system and process improvements opportunities and make recommendations
Analytics/Reporting (10%)
Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
Identify system and process improvements and recommend process improvement plans
Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
Maintain reporting continuity, integrity, and communication among analytical departments
Other Duties (5%)
Champion the DaVita Mission and Values both internally and externally
Attend team meetings, phone conferences, and training as scheduled or needed
Perform other duties as assigned or required
Travel required: up to 5%
MINIMUM QUALIFICATIONSEducation, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.
Bachelor's degree required from accredited university with a focus in Business, Project Management, Economics, Finance, Statistics, Mathematics, or MIS, Health Administration
10+ years of demonstrated experience in healthcare analytics may be substituted for a degree
Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Demonstrated ability to balance department efficiency and service excellence
Willingness to assist teammates in order to achieve departmental goals
Demonstrated strengths in teambuilding and leadership skills
Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through
Solid data analysis experience - proficient in SQL, Excel, Access, or other analytical applications and be willing to learn new internal systems and tools
Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
Demonstrated project management and/or consultative skills when addressing complex inquiries from teammates/customers
Proven ability to complete projects with tight deadlines and time constraints
What Weāll Provide:More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access HeadspaceĀ®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitaās online training platform StarLearning.
#LI-RH1At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.This position will be open for a minimum of three days.Salary/ Wage Range $78,000.00 - $93,000.00 / yearIf a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. * New York Exempt: ā¢ New York City and Long Island: $64,350.00/year ā¢ Nassau, Suffolk, and Westchester counties: $64,350.00/year ā¢ Remainder of New York state: $60,405.80/year New York Non-exempt: ā¢ New York City and Long Island: $16.50/hour ā¢ Nassau, Suffolk, and Westchester counties: $16.50/hour ā¢ Remainder of New York state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: ā¢ Bellingham: $17.66/hour ā¢ Burien: $21.16/hour ā¢ Unincorporated King County: $20.29/hour ā¢ Renton: $20.90/hour ā¢ Seattle: $20.76/hour ā¢ Tukwila: $21.10/hour ā¢ Remainder of Washington state: $16.66/hourFor location-specific minimum wage details, see the following link:Compensation for the role will depend on a number of factors, including a candidateās qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more atColorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Expected salary: $78000 - 93000 per year
Location: USA
Apply for the job now!
Apply Now